Claims Manager

2 weeks ago

ortigas, Philippines J&T EXPRESS INC Full time

SUMMARY:


Generally responsible for reviewing escalated client claims, determining allowable benefits, and manage the efficient settlement of customers' claims to ensure smooth claims and arbitration process and customer satisfaction.


QUALIFICATIONS

  • Bachelor's Degree in Business Studies, Business Administration or any related business course
  • At least 3 years relevant work experience in Claims and Arbitration or similar field as Team Leader/Supervisor preferred.
  • Experience in E-Commerce or Logistics is a plus.
  • Preferably with knowledge in Employee Relations/ Legal or Labor Laws
KNOWLEDGE, SKILLS, & ABILITIES

  • Excellent written and verbal communication skills.
  • Good interpersonal skills and sense of customer service.
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Strong organization and project management skills.
  • Proficient in Microsoft Office and relevant software.

DUTIES AND RESPONSIBILITIES

  • Ensure to communicate claims report across internal and external stakeholders on a daily and weekly basis.
  • To ensure Invoices are issued weekly and follow-up on claim payments per agreed credit terms.
  • Analyse claims data and identify root cause analysis to improve operational processes.
  • To immediately raise/communicate any issues that involve cross-functional departments and for prompt action.
  • Checking of information of cases and provided a proper recommendation based on the organization and third parties standard operating procedures
  • To review claims SOP on a yearly basis and provide ideas and solution based on latest business requirement for streamlined and efficient claims process.
  • Checking of information of cases and
  • To provide claims and arbitration related analysis to stakeholders as required.
  • Ensuring all the relevant standards within the working practices guide and KPIs are met
  • Oversee the day to day operation and performance of the team
  • Consolidate the weekly and monthly teams report
  • Perform other similar and related duties as required or directed

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