Clinic Manager

Job Summary: Oversees the daily administrative operations of a well-functioning clinic facility to ensure implementation of process and procedures to optimize customer service, employee productivity, and increase in revenue.

Duties & Responsibilities:

Clinic Operations and Management

• Oversee the daily operations of the clinic, ensuring smooth and efficient customer management. Implement and enforce clinic policies to ensure high-quality customer care and safety.
• Maintain the overall aesthetics of the clinic, ambiance, organization, and appearance.

Customer Relations and Customer Service

• Ensure that excellent customer service is provided to clients to increase the branch's database.
• Maintain a welcoming atmosphere in the clinic to create the customer experience.
• Handle customer concerns/complaints professionally and resolve issues in a timely manner.

Finance Management:

• Oversee the billing and collection process, ensuring accurate invoicing and payment collection.
• Monitor and manage the clinic's budget and expenses
• Collaborate with the clinic accountant for financial reporting and record-keeping.

Staff Supervision and Training

• Point of Contact of Human Resources in hiring, coaching, disciplining, and terminating employment of the staff.
• Conduct performance evaluations and provide feedback to employees to enhance their performance. Facilitate training sessions to keep the staff updated on customer management, and customer service.

Main Skills and Qualifications:

• Candidate must possess at least a Bachelor's degree on Business Administration, or any relevant degree related to the position.
• Has over at least 10 years industry experience, with at least 3 to 5 years of experience in a managerial role.
• Ability to manage and lead the clinic staff to perform their duties efficiently
• Exceptional organizational skills to ensure that quality services are provided.
• Drives productivity of the team to hit branch targets, manage budget, and works with finance to address Profit / Liability.
• Competence on computer-based healthcare administration systems is ideal. Excellent interpersonal, written, and verbal communication skills
• With strong leadership and team management

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Schedule:

• 8 hour shift