Business Analyst

2 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time

RingCentral , Inc. is a US-based company engaged as a global provider of cloud unified com munications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines .

We have 15-years ' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence .

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages .

About RingCentral

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device .

What we offer:

RingCentral offers perks and benefits for all aspects of your work/life:

Hybrid Work Setup Arrangement until further notice

HMO coverage on Day 1 for the employee

Personal Time Off

Performance-based incentives ( e.g. MBO, commission, etc.)

Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7

Mental Health s upport and unlimited free sessions with a Psychologist through Mind You

Fun wellness and employee engagement programs

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're expanding our Digital Analytics to make sure we stay ahead of the competition.

We're currently looking for a Business Analyst.

An individual contributor who acts as an Analytics Business Partner advising key Business Leaders within G lobal Services and Solutions .

Role and Responsibilities :

Provides organizational expertise and analytic insights to VPs, Directors and Business Leaders on a day-to-day basis.

Develops and implements comprehensive tools and strategies that allow raw data to be transformed into business insights that are often used for decision-making and strategic planning.

Creates structured management reports and dashboards for monitoring and periodical evaluation of business performance.

Synthesizes business key trends and assess current/future business risk by performing adhoc and strategic analysis.

Structures end-to-end analyses from methodology to recommendation with supervision of associate manager/senior business analyst.

Has the ability to clearly communicate business insights, ideas and results to both technical and non-technical teams to ensure proper utilization of analytical solutions.

Requires strong database manipulation, strong analytical skills, stakeholder & project management skills and the ability to collaborate/cooperate with cross functional teams.

Able to perform successfully under pressure while prioritizing and handling multiple projects and/or activities.

The shift is dependent on stakeholders (typically 8 :00AM -5 :00PM Mountain Time / 1 1 :00 P M – 8 :00AM Manila ). This role may require travel, may work in US/UK locations based on the requirements of stakeholders.

Should have strong work experience in Tableau.

Minimum 2 years of Tableau hands on experience.

Amenable for hybrid set up.

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTMfrom any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

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