Top Qualification:1. At least 6 MONS OF EXPERIENCE2. Graduate of IT degree or any related college program3. Good in CPU hardware and software troubleshooting / Printer Troubleshooting / Network basic.4. Good verbal and written communication skills5. Has customer service and rapport-building skills.6. Has problem-solving and troubleshooting.7. Intermediate in analytical and organizational skills with strong attention to detail.8. Willing to do onsite work in Robinsons Place San Nicolas, Ilocos Norte.9. Has basic knowledge of ticketing systems.10. Basic knowledge in Server, Router, and Switches installation11. Has a customer-oriented personality12.

Has flexibility in fieldworkDUTIES AND RESPONSIBILITIES:1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.2. Diligently attends to assigned tickets and provides support within the specified SLAs3. Responsible with level 1 (phone & remote) & level 2 (on site) support.4. Regularly updates on the status of assigned service request or incident.5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned service request.6. Provides assistance to end-users on standard applications and specialized software.7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to the authorized person.8. Responsible in formatting/Cloning of PC, Desktop, Laptops9. Network connection configuration, testing and basic troubleshooting.10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/patches/virus updates)11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.12. Performs other relevant tasks that may be assigned from time to time

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