Professional Services Build Engineer

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Professional Services Build Engineer Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070828

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for:

The Professional Services Build Advisor is a role in the Professional Services Department. As a Professional Services Build Advisor you will work in a collaborative team environment to ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines. This may include working directly with our customers to ensure adoption of the RingCentral system, or working internally to complete the implementation of a project plan. Since our system is Cloud-based you must be quick to learn and tech-savvy.

The PSA may be working as several different resources assisting our Project Management team. This could be directly planning and designing a setup of an account with the customer, building out those design plans, or traveling to an onsite location to train and deploy our phone systems. There is a lot of detailed functionality that will be required to learn in order to accomplish these tasks. The culture of the Professional Services Department is highly motivated and hard working.

To succeed in this role you must have experience in:

• Accurately perform build work for ProServ Teams partnering with Build QA, Build Advisor,UC Engineers, and UC Project Managers.
• Determine possible account issues and provide recommendations or workarounds.
• Review documents, and build complicated account setup (call routing, migration, etc.)
• Provide insights or recommendations on how to set up an account in a complicated environment to achieve the same goal.
• Time Management: track and manage time to meet strict deadlines.
• Ability to know when to escalate issues that require immediate attention.
• Document all changes and provide timely updates to UCPM, UC Engineer, and Build QA.
• Collaborate with Superiors and Build QA for any process improvements.
• Perform Go Live Support for customers as needed.
• Create Google Drive folders for clients and partners. Share folder access to stakeholders.
• Ability to handle escalated issues and know when to escalate to issues that require immediate attention.
• Attend meetings and training huddles.
• Perform other duties assigned by superiors and managers.

Desired Qualifications:

• Completed at least 2nd year in College
• Strong technical understanding of the RingCentral solution portfolio
• Experience in handling Unified Communications platform
• Experience with porting telephone numbers (preferred)
• Strong and effective customer communication skills.
• Experience working with
• Must possess strong analytical skills with the ability to identify, analyse, interpret and solve both practical as well as highly complex problems.
• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
• 5+ years in customer focused role – post sales technical support
• Desired background of the contact center platform and tools (e.g InContact, Five9, Studio
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Self-motivated with the ability to dive right in, be effective and make a difference.
• Occasional on-call after-hours work may be required as needed
• Good Communication Skills
• Amenable to work at night
• Amenable to work in a hybrid work arrangement
• Amenable to report in Ortigas or Cubao

What we offer:

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral's Global Service and Support team leads the post-sale experience for it's customers—making sure their every need is met, and that they're able to use our products effectively and easily. As it's customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTMfrom any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

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