CSR Agent

2 weeks ago


Makati City, National Capital Region, Philippines Alpha Century Consultancy Inc. Full time

Responsibilities:

  • Address customer inquiries and complaints: This involves actively listening to customers, understanding their issues, and providing prompt and accurate resolutions through various channels like email and live chat.
  • Maintain a positive and professional demeanor: Customer service representatives are often the first point of contact for players, and ensuring a friendly and helpful attitude is crucial.
  • Up to date knowledge of igaming products and services: Being familiar with the specific games, bonuses, and other offerings of the company is essential to answer customer queries effectively.
  • Adherence to company policies and regulations: The online gambling industry is heavily regulated, and understanding and following the company's specific policies and procedures is essential.
  • Verifying player identities: Following Know Your Customer (KYC) regulations, you might be responsible for verifying the identity and age of players.
  • Identifying and escalating complex issues: For intricate problems beyond your expertise, you might need to escalate them to appropriate teams within the organization.

Requirements:

  • Native language must be Japanese and can speak in English
  • Has previous solid experience as a CSR or related
  • Excellent communication and interpersonal skills
  • Problem solving and analytical abilities
  • Patience and the ability to remain calm under pressure
  • Adaptability and the ability to learn quickly
  • Salary will be paid in USD ($1400 $2800)


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