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Customer Service Agent
2 weeks ago
Job Title: Customer Service Agent
Company: Dynamic Team
Location: Angeles City
Availability: Immediate Start
About the Role: Are you ready to kickstart your career as a Customer Service Agent in a fast-paced environment? We are looking for a motivated individual with experience in Business Process Outsourcing (BPO) to join our team. If you have excellent communication skills and a passion for delivering top-notch customer service, we want to hear from you
Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Address customer inquiries, complaints, and issues efficiently.
- Provide accurate information about products and services.
- Resolve customer problems and maintain records.
- Meet performance metrics and collaborate with the team for continuous improvement.
- Adhere to company policies and procedures.
Qualifications:
- Minimum 1 year experience in a BPO or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced and stressful environment.
- Proficiency in customer service software and Microsoft Office.
- High school diploma or equivalent; additional customer service certifications a plus.
- Willingness to work in Angeles City.
Preferred Attributes:
- Empathetic, patient, and positive attitude.
- Ability to multitask and manage time effectively.
- Strong team player with a collaborative mindset.
- Open to feedback and continuous improvement.
Details:
Guaranteed Morning Shift | Monday to Friday | Weekends Off | Onsite Job Opportunity in Angeles City. If you are ready to take on this exciting opportunity and be part of our dynamic team, we invite you to apply now
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