Knowledge Manager

2 weeks ago

Taguig, National Capital Region, Philippines Sysgen Full time

Technical Writing (Information & Communication Technology)

Establish and manage the team's Service Knowledge Management System and Process
Coordinate the knowledge management culture and capabilities building process across the teams.
Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
Deploy training, communications, and awareness programs related to service management processes.
Manage and align internal training on headline activities that impact knowledge management across teams.
Monitor and review the activities of the teams that participate in the knowledge management practice.
Conduct regular and ad hoc practice analysis, and initiating improvements to the practice, procedures, used methods, and tools.
Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
Align teams on usage of tools, templates and coordinate knowledge articles creation and submission.
Oversees the controlled knowledge items of our services to ensure accuracy and viability.
Ensure creation of external knowledge articles based on internal documentation for Client use.
Support knowledge article creation from new product releases and ensure access across teams.

The Requirements

At least 5 years' professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
Proven ability to collaborate effectively with cross functional teams, and lead knowledge teams in their delivery.
Demonstrated ability to identify and drive continuous improvement.
Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
Excellent written and verbal communication skills in English as a minimum
Project Management and Prioritization skills
Ability to quickly learn and navigate new processes, tools, people, and cultures.
Ability to manage stakeholders to ensure execution of projects across teams.

Advantageous for the position

University Degree Holder
ITIL Certification
KCS Certified

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Knowledge Manager?

Have you worked in a role where you were responsible for authoring and reviewing technical documentation?

Sysgen RPO is a provider of recruitment and RPO services. It's broad recruitment experience dates to 1991 even before its actual incorporation in 2016. As a spin-off company of a staffing firm whose existence in the Philippines spanned 25 years, Sysgen RPO is uniquely positioned to service all your hiring needs.

Our "claim to fame" is our ability to provide highly experienced and well-connected Technology Recruiters to get the people you need to grow your business.

To address its hiring needs, companies need a provider with an in-depth knowledge of (technical) recruiting and the strategies to make it successful.

Our recent success includes a recruitment project with a Japanese firm where we were tasked to hire 50 Software Engineers within a 5-month period.

Our clients, mostly global and startup companies, continue to come to us for their hiring needs.

Sysgen RPO is equipped with almost 30 years of recruiting excellence particularly in technology recruitment.

We maintain a huge database and network of tech talents that we can easily tap when you need them.

We employ only the best and experienced (technical) Recruiters, and we train them to be even better.

We craft tailor-fitted solutions because we know your hiring needs must cater to you overall business objective.

Our management team and recruitment teams have successfully used strategies to help build our client's human capital base.

We are experts in recruitment marketing, recruitment metrics, and out of the box thinking.