Senior Quality Manager – Healthcare

2 weeks ago


Ayala Alabang, National Capital Region, Philippines WNS Full time
Senior Quality Manager – Healthcare (Alabang)
  • Driving quality deployment in the Delivery Centre
  • Driving customer Impact Projects
  • Driving Six Sigma and Lean Deployment
  • Driving QNS for the aligned area
  • Driving SLA adherence / Customer CTQ
  • Ensuring all parameters are met and corrective and preventive actions are taken
  • Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
  • Driving inputs from VOC/ CSAT / NPS for improvements
  • Contribute and present in client/customer reviews/meetings
  • Adhere to compliance to Quality standards (ISO)
  • Do goal setting with the team and ensure effective and measurable reviews and feedback
  • Follow appraisal and feedback mechanism
  • Driving Continuous Improvement projects
  • Initiate and best practice sharing across the team
  • Driving people development by aligning to the Quality DNA program
  • Driving culture of data based decision making
  • Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets.

Qualifications:

  • Graduate of BS Nursing or at least 3 years' experience in Healthcare accounts. USRN is a plus.
  • Minimum of 5-7 years of experience in Quality.
  • Familiarity on medical terminology, CPT and ICD-10 codes.
  • Understanding of Healthcare insurance cycle and processes.
  • Ability to work effectively, independently and meet deadlines in an atmosphere of multiple projects and shifting priorities.
  • Knowledge of MS Word, Excel and Power Point.
  • Black Belt Certified Preferred or at least Green Belt Trained/Certified
  • Preferably with experience in US Clinical services programs
  • System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications)
  • Should possess good analytical skills, communication and negotiation skills.
  • Self-Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management
  • Willing to travel across sites & locations within the country or abroad
  • Accuracy & integrity in data handling
  • Ability to work with people and teams of diversified / different priorities
  • Excellent knowledge of Excel, Word, Power point & Minitab
  • Excellent oral and written communication, skills and presentation skills, including the ability to handle interaction with facility personnel, providers, members and various internal departments
Your application will include the following questions:

What's your expected monthly basic salary?

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

About WNS:

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

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