NOC Engineer

2 weeks ago

Manila, National Capital Region, Philippines NICE Full time

NOC ENGINEER

Primary Purpose

The NOC Engineeris responsible for the following items:

  1. Ensuring maximum possible service availability and performance for all NICE products.
  2. Provide support for Technical Support, R&D, and other technical teams.
  3. Provide a central hub of communication regarding the status and ongoing events within the network and platform.

This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing and updating documentation as needed, and providing clear communication to stakeholders throughout the organization.

As a NOC Engineer, a Typical Day Might Include the Following:

  • Responsible for troubleshooting network and platform issues from a server side perspective.
  • Validates and tests all NICE products and platforms.
  • Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
  • Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
  • Ensures all activities are documented and tracked through a ticketing system.
  • Ensures processes and procedures are documented and updated in communal Wiki/KnowledgeBase resources.
  • Works with both internal and external teams to assist in escalated troubleshooting for issues relating to NICE's products and platforms.
  • Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
  • Executes established procedures as it relates to incident, change and event management.
  • Responsible for executing the established escalation processes with both internal and external teams.
  • Maintains a team focused attitude and work towards creating a healthy, respectful atmosphere.
  • Performs these duties in a flexible fashion as the Network Operations Center is open 24x7x365.25.
  • Participates and/or be part of the NOC continuous improvement activities as defined

To Land This Gig You'll Need:

  • Associate's Degree in Computer Sciences, Information Technology, Information Services, or equivalent experience required.
  • 3+ years experience working in a technical or support role within telecommunications, data network, or application server environment. Demonstrated understanding of network topologies,Windows server-client environments, and telecommunication environments with a focus on SIP.
  • Understanding of packet analysis and packet capture utilities.
  • Confident and goal oriented attitude with an ability to set and meet short and long-term objectives.
  • Experience in creating, utilizing, and maintaining technical documentation.
  • Experience working in a windows server environment as it relates to server and software management tasks.
  • Ability to work in a fast paced environment with dynamic priority evolution.
  • Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
  • Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
  • Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
  • Professional written and verbal communication skills.

Bonus Experience:

  • Experience working with SaaS/Cloud based software environments. Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges.
  • Experience working with firewalls in general.
  • Experience working with BMC.
  • Experience working with applications driven by .NET, SQL, and other common Microsoft technologies.
  • Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications.
  • Expertise with VoIP Gateways, SS7 Controllers and soft switches.
  • Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, telecom circuits ranging from DS-0 through OC-12.
  • Experience with War Room situation participation and situation management analysis
  • ITIL Foundation certification and experience within an ITIL Organization.

#J-18808-Ljbffr

  • NOC Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies Full time

    We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We want to...

  • Senior NOC Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    Senior NOC EngineerThe Senior NOC Engineer will be responsible for the following items:Ensuring maximum possible service availability and performance for all NICE products.Provide support for Technical Support, R&D, Product, and other internal teams.Provide a central hub of communication regarding the status and ongoing events within the network and...

  • NOC Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Job DescriptionMonitor and provide support for customer IP PBX systems and standard data networking platforms.Duties and ResponsibilitiesProvide effective technical support for Voice and Data IP PBX at levels 1 and 2.Monitor customer systems and proactively address service issues.Diagnose and troubleshoot customer-reported service issues remotely.Handle...

  • NOC Technician

    3 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Job DescriptionMonitor and provide support for customer IP PBX systems and standard data networking platforms.Duties and ResponsibilitiesProvide effective technical support for Voice and Data IP PBX at levels 1 and 2.Monitor customer systems and proactively address service issues.Diagnose and troubleshoot customer-reported service issues remotely.Handle...

  • Junior Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines 8x8 Full time

    Junior Technical Support Engineer page is loaded Junior Technical Support Engineer Apply locations Cebu-8x8 Asia Manila-8x8 Asia time type Full time posted on Posted Yesterday job requisition id R537 At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in...

  • Services Technician

    1 week ago

    Manila, National Capital Region, Philippines Insight Full time

    Position OverviewThe NOC Technician role will be responsible for monitoring, administration, and break/fix support of client's managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The NOC technician will utilize his knowledge, skills and abilities to resolve...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines InfiniVAN Inc. Full time

    Duties and Responsibilities:Respond to customer queries in a timely and accurate way, via phone and email particularly in Technical concerns.Identify customer needs and help customers resolve their issues.Analyze the Technical concern and conduct Basic Troubleshooting.Update our internal databases with information about technical issues and useful...

  • System Administrator

    2 days ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    At TGT, we focus on building a strong and vibrant culture that serves as the cornerstone of our achievements. We aim to build a fulfilling journey that goes beyond just a job — it's an opportunity to be part of something exceptional. As we continue to grow, we are on the lookout for talented individuals who not only possess the right skills and...

  • Technical Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Bodhi Technocrats Full time

    We are seeking a skilled and experienced Valuation Manager to join our valuation firm. The ideal candidate will possess a strong background in real estate valuation and will oversee the entire valuation process. This role involves ensuring accuracy and compliance with industry standards, leading a team of technical valuation professionals, and coordinating...

  • IBMi AS400 Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Insight Full time

    BASIC FUNCTION Position OverviewThe Services Technician role will be responsible for monitoring, administration, and break/fix support of client's managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The Services Technician will utilize his knowledge, skills and...

  • IBMi AS400 Technician

    3 weeks ago

    Manila, National Capital Region, Philippines Insight Full time

    BASIC FUNCTION Position OverviewThe Services Technician role will be responsible for monitoring, administration, and break/fix support of client's managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The Services Technician will utilize his knowledge, skills and...

  • NOC Technician

    3 weeks ago

    Metro Manila, Philippines Private Advertiser Full time

    Job DescriptionMonitor and provide support for customer IP PBX systems and standard data networking platforms.Duties and ResponsibilitiesProvide effective technical support for Voice and Data IP PBX at levels 1 and 2.Monitor customer systems and proactively address service issues.Diagnose and troubleshoot customer-reported service issues remotely.Handle...

  • Services Technician

    1 week ago

    Metro Manila, Philippines Insight Full time

    Position OverviewThe NOC Technician role will be responsible for monitoring, administration, and break/fix support of client’s managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The NOC technician will utilize his knowledge, skills and abilities to resolve...

  • Customer Service Representative

    4 days ago

    Metro Manila, Philippines InfiniVAN Inc. Full time

    Duties and Responsibilities:Respond to customer queries in a timely and accurate way, via phone and email particularly in Technical concerns.Identify customer needs and help customers resolve their issues.Analyze the Technical concern and conduct Basic Troubleshooting.Update our internal databases with information about technical issues and useful...

  • System Administrator

    2 days ago

    Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time

    At TGT, we focus on building a strong and vibrant culture that serves as the cornerstone of our achievements. We aim to build a fulfilling journey that goes beyond just a job — it’s an opportunity to be part of something exceptional.  As we continue to grow, we are on the lookout for talented individuals who not only possess the right skills and...

  • IBMi AS400 Technician

    3 weeks ago

    Metro Manila, Philippines Insight Full time

    BASIC FUNCTION Position OverviewThe Services Technician role will be responsible for monitoring, administration, and break/fix support of client’s managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The Services Technician will utilize his knowledge, skills...