MIS Analyst

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Day-to-day responsibilities:

Develop and distribute Contact Center reporting.

Modify, revise, and update scorecards, dashboards, and other reports

Responsible for data integrity, and accuracy of all reporting requirements.

Works with Operation, Business Support team to create or modify current reporting.

Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics

Qualifications:

1-3 years of experience in the same capacity.

Experience in extracting data from CMS and other reporting platform

Strong data analytics and creation of reports

Experience in automating task/reports that are manual to reduce cycle time and defects.

Proficient user of Excel, SQL and understanding call center statistics a must.

Experience in developing dashboards, and understandable reports and useful visualization.

Has intensive experience in creating reports using Power BI and Looker Data Studio.

Flexible schedule and excellent attendance record

Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.