IT Associate

2 weeks ago

Quezon City, National Capital Region, Philippines Systemantech Inc. Full time

LOCATION:
Sr

Ave, Quezon CityQualifications:

  • A graduate of IT or any related course
  • With at least 6 months or 1 year of experience as a Service Desk or similar role
  • Knowledgable about the ticketing system
  • With good communication skillsResponsibilities:
  • Primarily responsible for calls and e
  • mails received via ITG Help Desk hotlines and mailboxes.
  • Logged all requests received on the ME SDP Ticketing System and continuously monitored status.
  • Ensure that all reported IT
  • related problems and/or requests received are acted upon within the set standards.
  • Responsible for logging and issuing incident ticket numbers for all IT
  • related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
  • Monitor and update the status accordingly as deemed necessary.
  • Receives and handles service requests, following agreed procedures.
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records
  • Maintains records, informs users about the process and advises relevant persons of actions taken.

  • HR Associate

    2 weeks ago

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