Senior UX Designer

Balsam Brandsis a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill, the world's leading retailer of artificial Christmas trees and holiday décor.We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Ireland, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you'll find a culture of caring people doing challenging work while building a welcoming workplace.

AtBalsam International, our Philippine Regional Operating Headquarters, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. Being recognized as one of thePhilippine's Best Work Places by the prestigious Great Place To Work organization is a testament to this.

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010 with occasional in-person meet-ups and events to help build relationships and foster camaraderie.

Team Manila represents nearly every function in the company — from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

As aSenior UX Designerat Balsam, you'll be reporting directly to the UX Design Manager, and will be responsible for independently driving UX Design projects and supporting cross-functional teams in producing highly innovative and engaging digital experiences. In this role, you will excel at using customer feedback, UX best practices, and competitive analysis to determine appropriate user journeys. You must be innovative, maintain a solution-first attitude, be user-centric, and work collaboratively with cross-functional partners. You will be expected to work and collaborate very closely with Product, Marketing, Engineers, UI, and Brand teams. You will also work with cross-channel leaders to meet Creative, eCommerce, Marketing, Brand, and business objectives.

What you'll be doing:

• Partner with product managers to hypothesize, test, and measure customer growth and success of the product.
• Break down complex & ambiguous problems into sophisticated solutions
• Partner closely with engineers to build and deliver high-quality digital products
• Translate your hypothesis into concepts and requirements into user flows, customer journey maps, wireframes, comps and clickable prototypes.
• Design for multiple types of devices (web, tablet, mobile)
• Make strategic design and user-experience decisions related the customer's experience.
• Take a human approach to design and iteration.
• Create conceptual diagrams, user flows, and prototypes to communicate design strategies and interaction behaviors.
• Create specifications that are easily understood by the technology team for scalable development.
• Create Low fidelity wireframes and partner/ collaborate with the UI Design team.
• Working with cross functional teams to provide the best-in class product experience.
• Present work and communicate design decisions to partners with confidence and clarity to capture feedback, iterate on and refine design solutions.
• Iterate on your products post-launch based on insights on how they are performing in the real world.
• Contribute to a collaborative culture that embraces inclusivity and diversity.

What we're looking for:

• Bring a keen eye and an insightful mind to the digital drawing board - making the smart, industry-advancing design decisions for which Experience is known.
• Minimum 4+ years of experience in delivering digital products.
• Experience in creating and maintaining design systems for enterprise-level products.
• Experience with a wide range of design and Prototyping Tools (Figma, Adobe Creative Suite, etc).
• Working knowledge of high-fidelity designs, user flows and wireframes.
• Deep knowledge in UX/Interaction Design, understand Human Behavior, Design Thinking, Prototyping.
• Has built and launched at least one product that has gone from discovery, launch to optimization.
• Experience of working with Agile teams.
• Must have a proactive can-do attitude.
• Ability to work with distributed teams in various time zones.
• Take responsibility for ensuring success of all implementations.

Location:TheSenior UX Designerposition is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must beopen to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status:This is a full-time, permanent position with benefits.

Hardware Provision:Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves.We use time off to rest, go on vacation, or just sleep in Our paid time off is flexible to our needs.
• Internet Subsidy.With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents).We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit.Wemake sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit.Our professional and personal development are fully supported. Whether it be online courses, workshops or books
• Mental Health Support.We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive.An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance.Happy tummies make our meetings more fun and productive
• Shutdown Week.We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off.With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave.We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

All your information will be kept confidential according to EEO guidelines.