Business Analyst, Operations

1 week ago

Quezon City, National Capital Region, Philippines Fintech News Full time

Western Union will look to you to lead and assist on projects across regional and global operations, tools and systems initiatives. As a part of the Product Support team, you'll work closely with business leaders, subject matter experts and others to identify needs, gather requirements, develop user stories and define acceptance criteria. You'll ensure that all user stories are assigned a baseline and/or business value to ensure value generation and enable tracking of expected outcomes and work with the IT partners to ensure that they understand the specifications to deliver a quality product to the business. As the primary liaison between the IT and Business end users you will be expected to fully participate in the Agile development process- assist in story sizing, document assumptions, conduct business demos when appropriate, lead requirement review meetings with participation from relevant stakeholders, partner with developers to ensure that requirements encompass the business value/outcome while providing enough actionable detail, participate in training for some new features, software, or products.

Qualifications

  • Education or equivalent experience is required
  • 4+ years business analysis or other relevant experience.
  • Demonstrable experience writing requirements specifications for Information Systems.
  • Experience or familiarity with Call Center Operations.
  • Experience working with Salesforce products (preferably Service Cloud) a plus.
  • Experience participating in IT projects developed using Agile methodologies. SAFe experience is a plus.
  • Ability to thrive in a dynamic and demanding work environment.
  • Exceptionally organized and detail oriented with the ability to achieve goals amid limited supervision.
  • Outstanding written and verbal communication skills; ability to breakdown complex business requirements into understandable user stories.
  • Experience working with diverse, global teams.
  • Experience in Salesforce is preferred but not required.
Hiring organization

Western Union is a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. The company continues to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs.

Services may be provided by Western Union Financial Services, Inc. NMLS# and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. See terms and conditions for details.

Employment Type

Full-time

Job Location

Quezon City, National Capital Region, Philippines

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