Assistant Guest Relations Manager

2 weeks ago

Pasay, National Capital Region, Philippines Conrad Manila Full time
An Assistant Guest Relations Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will I be doing?

As an Assistant Guest Relations Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. An Assistant Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist Guest Relations Manager with the daily operations of the department
Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
Manage special room assignments and suite occupancies
Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
Ensure all VIP room standards are met and amenities are in place before arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Maintain inventory of Guest amenities
Demonstrate current knowledge of all hotel products and services
Offer a professional manner with an emphasis on hospitality and Guest service
RequirementsWhat are we looking for? Assistant Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in a managerial role within a Guest Relations department
A passion for delivering an exceptional level of Guest service
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Assistant Guest Relations Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Hilton Full time

    An Assistant Guest Relations Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.What will I be doing?As an Assistant Guest Relations Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...

  • Assistant Guest Relations Manager

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Full time

    An Assistant Guest Relations Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.What will I be doing?As an Assistant Guest Relations Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...

  • Mandarin Client Relations Officer

    2 weeks ago

    Pasay, National Capital Region, Philippines J-K Network Full time

    BENEFITS :Government Mandated BenefitsSSSPag-IbigPhilhealth13th Month PayJOB DETAILS :Company Profile: Take pleasure in the luxury and privacy of a fitness and wellness club with the view of the Manila Bay. It brings the dramatic energy and power of the sea with its rich compositions, colors, and endless marine beauty. Position: Mandarin Client Relations...

  • Concierge

    2 weeks ago

    Pasay, National Capital Region, Philippines Jammas Inc Full time

    Jammas Inc.Urgent Hiring Concierge Associate "PASAY" Summary Responsibilities : Assists the whole front office team in managing the daily concierge operations, including, and not limited to adherence of the hotel policies and procedures particularly for the bell services and transportations; addressing guest complains; and timely submission of the reports to...

  • Banquet Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Hilton Manila Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Banquet Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Banquet Team Leader

    4 weeks ago

    Pasay, National Capital Region, Philippines Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Banquet Team Leader

    4 weeks ago

    Pasay, National Capital Region, Philippines Hilton Manila Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Food and Beverage Team Leader

    4 weeks ago

    Pasay, National Capital Region, Philippines Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Food and Beverage Team Leader

    4 weeks ago

    Pasay, National Capital Region, Philippines Conrad Manila Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Magic Agent

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Manila Full time

    A Magic Agent directly addresses the needs of Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing?As Magic Agent, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Magic Agent is...

  • Magic Agent

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Full time

    A Magic Agent directly addresses the needs of Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing?As Magic Agent, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Magic Agent is...

  • Front Office Agent

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Manila Full time

    A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Office Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Front Office Agent

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Full time

    A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Office Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Food and Beverage Team Leader

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Full time

    A Food and Beverage Team Leader is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.What will I be doing?As a Food and Beverage Team Leader , you are responsible for supervising operations of Food and Beverage outlets to...

  • Food and Beverage Team Leader

    2 months ago

    Pasay, National Capital Region, Philippines Hilton Manila Full time

    A Food and Beverage Team Leader is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.What will I be doing?As a Food and Beverage Team Leader , you are responsible for supervising operations of Food and Beverage outlets to...

  • Reservations Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines DoubleDragon Corporation Full time

    Duties and Responsibilities:Follow department policies, procedures and service standards.Processes reservations by mail, telephone, travel agency and from the Sales Department.Responds to all guests reservations requests and executes prompt, courteous and accurate guest service at all times.Fully knowledgeable about hotel guest rooms, rates, promotions,...

  • Laundry Team Leader I Manila

    4 weeks ago

    Pasay, National Capital Region, Philippines Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Laundry Team Leader I

    4 weeks ago

    Pasay, National Capital Region, Philippines Hilton Manila Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Agent, CO Inbound CEL

    2 weeks ago

    Pasay, National Capital Region, Philippines Royal Caribbean International Full time

    CO Inbound Service Agent - Webchat Position Summary: Responsible for receiving and responding to sales and service requests from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call request resolution to convert shopping calls, service existing bookings, and adds any requested revenue components to...