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2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time
Make your next big career move by applying as KMC Solutions' next Business Analyst

We firmly advocate for universal access to eye care.

Our dedication lies in offering vision and mental health support, as well as vision screenings and eyeglasses, to children, families, and communities alike.

We are currently seeking a skilled and analytical professional to join our team as a Customer Support Business Analyst.

In this role, you will play a crucial part in gathering and analyzing data, identifying trends, and providing insights to enhance the overall efficiency and effectiveness of our customer support operations.

Your work will contribute directly to informed decision-making and process improvements within our organization.

The main responsibilities of a Business Analyst include:
Proven experience as a business analyst, preferably in a customer support or related domain.

Strong data analysis skills with proficiency in tools such as Excel, Looker, Tableau or other data analytics platforms.

Excellent communication skills to collaborate with stakeholders and translate business needs into actionable insights.

Ability to conduct thorough requirements analysis and document detailed functional specifications.

Familiarity with customer support processes, KPIs, and industry best practices.

Experience in utilizing business intelligence tools for reporting and visualization.

To apply, you must be an expert on the following requirements:
Proficiency in data visualization tools such as Looker, Tableau, or Power BI.

Strong problem-solving skills and the ability to propose innovative solutions.

Effective project management skills with the ability to prioritize and manage multiple tasks.

Knowledge of CRM and CCaaS systems and their integration with business processes.

Comfortable working with cross-functional teams and diverse stakeholders.

Continuous learning mindset to stay updated on industry trends and emerging technologies.

Analytical thinking with a focus on translating data insights into actionable strategies.

The successful candidate must submit the following pre-employment requirements:

Scanned copy of valid NBI Clearance
Accomplished Medical or PEME Slip (covered by KMC)
2x2 & Half body picture with white background
Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
Photocopy of 2 valid IDs – front & back (government-issued)
Clear copy of your Birth Certificate (PSA or NSO)
Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)
Click here to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, freebies, and invites to our monthly events.

We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment.

We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly.

We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf of our offshore partners.

Life within

KMC:
Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips, and much much more

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