Senior Technical Support Engineer

2 weeks ago


Quezon City, National Capital Region, Philippines Strategic Networks Inc. Full time

Job Description:

  • Provide Level 2 and Level 3 support issues.
  • Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
  • Experience in Windows & non-Windows Operating environment
  • Recommend and apply solutions, including on-site repair for remote users
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Minimum Requirements:

  • With bachelor's degree in computer related courses
  • Must have at least 4 years of relevant work experience
  • Amenable to work onsite and in Vertis North, Quezon City
  • Good communication skills
  • can start ASAP


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