Healthcare Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Sourcefit Full time
Job Description

As a Healthcare Customer Service Representative, your role is pivotal in ensuring seamless communication between potential customers and the appropriate healthcare providers. You will be the first point of contact for incoming inquiries from both marketing groups and patients themselves. Your duties will extend to include answering patient queries following compliance guidelines, verifying patient information, and successfully connecting them to the right medical providers using an integrated multiline call system. Your goal is to provide exceptional service, streamline the patient experience, and facilitate effective patient-provider relationships. This role combines elements of customer service, data management, and healthcare, requiring an individual with multitasking capabilities and a passion for patient care.

What's in it for you?

Health Insurance (HMO)

Competitive Salary

Expanded maternity leave up to 120 days

Allowances

Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

Companywide events

Fun & Relaxed environment

Job Details:

Onsite

Eastwood Libis, QC

Monday to Friday, 8 AM to 5 PM

Shift may move by a couple of hours depending on the time zone you will be supporting (Time zones may correspond to EST, MST, CST, or PST)

*Following US Holidays

Responsibilities:

  • Answer inbound and outbound calls promptly and professionally, ensuring a superior level of customer service.
  • Engage in meaningful conversations with potential patients, actively listening to their inquiries, concerns, and medical needs.
  • Verify all patient information using the company's software to ensure accuracy and integrity of data.
  • Conduct initial assessments, complete compliance questions, and gather relevant medical information to facilitate the appropriate triage process.
  • Assist patients in scheduling appointments or consultations with the appropriate healthcare professionals or departments.
  • Utilize integrated multiline call system to connect patients with the right medical providers.
  • Communicate all relevant patient information to the receiving healthcare professional, ensuring the transfer of essential details.
  • Accurately document patient interactions, inquiries, and outcomes in CRM systems for future reference and compliance.
  • Log any compliance concerns on patient files, ensuring transparency and thorough record keeping.
  • Adhere to call center procedures, privacy regulations, and data protection guidelines to maintain the confidentiality and safety of patient information.

Qualifications:

  • A bachelor's degree or a minimum of one year of experience in a BPO setting, specifically within Customer Service.
  • Experience in handling leads and orchestrating patient transfers is highly advantageous.
  • Exceptional command of both spoken and written English, capable of engaging effectively with patients.
  • Highly developed active listening skills to accurately discern patient needs and offer suitable guidance.
  • Capacity to multitask, manage a high volume of calls, and adapt in a fast-paced environment without any compromise on service quality.
  • Expertise in utilizing computer systems, diverse software, and CRM tools for precise data management and patient communication.
  • Well-acquainted with call center technology, including lead management systems and patient databases is significantly beneficial.
  • Knowledge of medical terminologies and a broad understanding of healthcare specialties are considered a plus.
  • An upbeat attitude, unwavering professionalism, and a dedicated approach to patient-centric interactions.
  • A strong sense of work ethics and commitment to fulfilling targets while delivering exceptional customer service.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Jocsoncollege Full time

    Customer Service Representative - Healthcare Account | Quezon City-51050 at Sagility | Jobs | Customer Service Representative - Healthcare Account | Quezon CitySagility National Capital Region (NCR), Quezon City No experience required. 17, ,000 Full Time 984 openings Submit ResuméLink View CareerSiteJob Details About Us RequirementsCandidate must possess...

  • Spanish Bilingual Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Med Supply US Full time

    Bilingual Customer Service Representative (Spanish and English) - Durable Medical EquipmentAbout UsMed Supply US is a medical supply company that provides diabetic supplies to patients and doctors offices. We are looking for a full-time Bilingual Customer Service Representative (Spanish and English) to join our team.Position Overview:We are seeking a...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Customer Service Representative CSR

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications: At least HS (old...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    Customer Service Representative - Healthcare Account | Quezon CitySagility National Capital Region (NCR), Quezon City Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.Required language(s): English.ResponsibilitiesHandles...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    Seeking a skilled Customer Service Representative to provide exceptional support and assistance to healthcare clients, handling inquiries, resolving issues, and ensuring high levels of satisfaction and compliance with industry regulationsMinimum Requirements? At least 18 years old At least HS/SHS Graduate Savvy in computer & internet navigation Good to...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Representative - Home Appliance Assist customers with inquiries about home appliances. Provide solutions with a friendly and helpful attitude. Ensure that we process customer orders. Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionCustomer Happiness Email and Chat Support SpecialistCustomer...

  • Hiring Customer Service Representative EDSA

    2 weeks ago

    Quezon City, National Capital Region, Philippines NeksJob Philippines Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications: Excellent communication skills are a...

  • We are Hiring for Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines NeksJob Philippines Full time

    We are Hiring for Customer Service Representative (Rockwell)Salary: 18KCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...

  • We are Hiring for Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines NeksJob Philippines Full time

    We are Hiring for Customer Service Representative (Makati)Salary: 18KCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in MakatiYour Key Responsibilities:Provide exceptional customer service to clients of Progressive Leasing Collections.Handle inquiries and resolve issues.Document customer interactions and transactions.Needed...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intelassist Full time

    Work Schedule: Eastern Timezone (New York)Work Set-Up: 100% OnsiteAbout the Customer Service Representative PositionOur customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.The best CSRs are genuinely delighted to...

  • Looking For Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines NeksJob Philippines Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications: Any medical allied courses(graduate not...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Steer Minds Co. Full time

    Customer Service Representative - Cruiseline*Join Our Team as a Customer Service Representative*Are you ready to embark on a rewarding career journey? We are currently seeking passionate individuals to join our team as Customer Service Representatives for two exciting accounts*Cruiseline Account: - Salary package up to 25.5k Must have a minimum of 6 months...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Aspire Global Solutions Full time

    Join Our Team as a Customer Service RepresentativeAre you ready for an exciting career in customer service? We are looking for vibrant individuals to join our team in Mandaluyong - Pioneer. The position is for Customer Service Representatives. If you're ready for a new adventure, this could be the perfect opportunity for youPosition: Customer Service...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Magellan Solutions, Inc. Full time

    Are you passionate about interacting with customers? Join our expanding company as a Customer Service Representative and become a valued member of our dedicated team. By delivering exceptional customer service, you will contribute to our goal of maintaining satisfied clients, a key aspect of our business expansion strategy.Customer support agents respond to...

  • Customer Service Representatives for Makati Site

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time

    Are you excited about providing excellent customer service? We're looking for an energetic Customer Service Representative to join our team. The position is in Makati Glorietta 1. The role will focus on the Medical Healthcare Insurance account.Your Key ResponsibilitiesAssist customers with inquiries and provide solutions in a friendly and efficient...

  • Customer Service Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Minimum Qualifications:Any Medical Allied Courses...

  • Healthcare Account

    2 weeks ago

    Quezon City, National Capital Region, Philippines Aspire Global Solution Full time

    Are you excited about delivering outstanding customer service? We're hiring a dynamic Customer Service Representative to join our team in Quezon City - Cubao. You will work with our Healthcare Account.Your Key ResponsibilitiesProvide top-notch help to our clients with a focus on healthcare-related inquiries.Ensure customer satisfaction through effective...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines SourceXpert Business Services Co. Full time

    ConcentrixCustomer Service RepresentativeA Customer Service Representative is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.Responsibilities:Answering incoming calls from customersSorting out customers' inquiries or requestsEnsuring that customers' requests are managed in an appropriate and timely...