Project Manager/Business Analyst

2 weeks ago

Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time
Project Manager/Business Analyst (Permanent WFH)

Business/Systems Analysts (Information & Communication Technology)

SUMMARY

Founded in 2011, The Company is the Subscriber Retention Management Company. Focusing on the Media & Entertainment industry, we help our clients create a long-lasting relationship with their subscribers by providing the best D2C operational tools as well as predictive analytics. Our solutions are used by many leading broadcasters worldwide including NFL, CBC, NHL, CHL, Big10Network, MXGP, Nordisk Film, Optus Sport & Sinclair Broadcasting.

Working with us is rewarding, fun and challenging. We thrive on innovation, are fast growing & generate a profitable business. Come join our team, make a real contribution, and help shape the future of video consumption.

MISSION:

Your mission as a Implementation Project Manager is to lead and execute projects in the SaaS and OTT industry, ensuring top-quality B2C customer support implementation. Collaborate with cross-functional teams, write detailed technical briefs, and navigate complex customer support and system integrations. Apply agile methodologies, gather and document project requirements, and solve challenges. Your focus is on improving CSAT, NPS, and Hi5 project timelines to enhance customer support processes. Embrace innovation, adaptability, and attention to detail to achieve exceptional customer experiences. Contribute to the company's continuous evolution to meet changing OTT industry needs, aligning with the vision set by your reporting manager.

RESPONSIBILITIES:

  • Project Planning and Management: Plan and execute internal and external customer support projects, ensuring that project objectives and timelines are met. Practice project management methodologies and agility to drive successful outcomes.
  • Scope Definition: Define project scope clearly and comprehensively, and communicate any deviations from scope, proactively identifying and addressing challenges.
    Become an advocate of the Hi5 product, understanding its nuances and capabilities, and enabling yourself to be a valuable resource for project success.
  • Risk Identification: Identify and assess project risks and take necessary steps to mitigate them. Be vocal about potential issues or obstacles that could affect project delivery.
  • Effective Communication: Communicate project issues, challenges, and quality inconsistencies clearly and promptly to relevant stakeholders. Initiate discussions to resolve any issues during project execution.
    Organizational Skills: Organize and manage your tasks efficiently to support the Hi5 business and unlock its full potential.
  • Time Management: Prioritize time management to ensure projects are executed within agreed timelines. Address delays or obstacles promptly and proactively.
  • Adaptability and Continuous Improvement: Be open to change and innovation, consistently looking for ways to improve the status quo. Advocate for continuous improvement in project management and delivery processes.
  • Documentation and Learning: Document project activities, decisions, and outcomes. Learn from mistakes and apply these lessons to future projects.
  • Resourcefulness: Be resourceful and proactive in problem-solving, exploring new ideas and approaches to enhance project efficiency and quality.

QUALIFICATIONS:

  • 3-5 years of proven experience as a Project Manager, leading and successfully delivering data-driven projects within a SaaS or technology-driven organization.
  • Strong understanding of data-related concepts, technologies, and best practices, including data engineering, data analytics and data visualization.
    Proven experience in managing cross-functional teams and delivering successful software projects.
  • Experience in translating complex requirements into clear and actionable product scopes and briefs.
  • Strong understanding of software development life cycle, agile methodologies, and project management principles.
  • Excellent problem-solving skills, with the ability to identify high-impact, low-effort solutions.
  • Exceptional communication and interpersonal skills, enabling effective collaboration with internal teams and clients.
  • Proficiency in creating and managing product roadmaps, priorities, and backlogs..
  • A proactive, self-motivated individual with a strong sense of ownership and responsibility for their work.
  • Highly adaptable and able to thrive in a fast-paced, dynamic environment.
    Detail-oriented, with a keen eye for quality and a focus on delivering exceptional user experiences.
  • Client-centric mindset, dedicated to understanding and addressing clients' needs and expectations.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a business analyst?

How many years of project management experience do you have?

Have you worked in a role which requires a sound understanding of the software development lifecycle?

How many years' experience do you have working in an agile environment?

How many years' experience do you have with project planning and scheduling?

Do you have customer service experience?

How would you rate your English language skills?

HGS Offshore Staffing Solutions, formerly known as Diversify Offshore Staffing Solutions, collaborates with small, medium, and large enterprises across Australia, the US, Canada, and New Zealand. Our mission is to facilitate access to digitally-empowered global workforces based in the Philippines.

Our Staff

We recruit talents who are highly skilled in the areas of administration, finance and accounting, human resource management, IT services, knowledge management and marketing. Our people first philosophy means we respect and appreciate our staff. The workspace we have created along with our values gives us the edge in attracting and retaining only the highest quality people.

HGS Offshore Staffing Solutions, formerly known as Diversify Offshore Staffing Solutions, collaborates with small, medium, and large enterprises across Australia, the US, Canada, and New Zealand. Our mission is to facilitate access to digitally-empowered global workforces based in the Philippines.

Our Staff

We recruit talents who are highly skilled in the areas of administration, finance and accounting, human resource management, IT services, knowledge management and marketing. Our people first philosophy means we respect and appreciate our staff. The workspace we have created along with our values gives us the edge in attracting and retaining only the highest quality people.

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