Electronics Engineer

2 weeks ago


Lipa City, Calabarzon, Philippines Power Mac Center, Inc. Full time

Electrical/Electronic Engineering (Engineering)

Diagnoses, handles repair and maintains the highest standard of Technical Service to Clients in accordance with the agreed and Apple Service Excellence Standards.

Technical Service

1. Performs diagnosis and hardware repairs in compliance to Apple Guidelines.

2. Conducts thorough quality checking and testing on all repaired units prior to release to Clients.

3. Provides accurate, complete, and up-to-date written technical reports and encodes all mandatory job-order details in the system such as GSX, and FileMaker.

4. Assists on complex technical issues and repairs through escalation channels and subsequently applies approved technical measures.

Operational Functions

  • Keeps abreast and updated on the latest Apple products, technical bulletins and repair procedures.
  • Supports the Customer Service Team in handling complaints for Walk-in and Phone-in technical Client inquiries.

EDUCATION / EXPERIENCE

Graduate of Electronics Engineering, Information Technology or any Technical-Related courses. With at least 6 months experience in Technical Service. Experience in Service Center type of business is an advantage.

SPECIALIZATION / TECHNICAL SKILLS

Electronics and Computer Repairs. Software and Hardware Repairs. Excellent Customer Experience Techniques and SOPs.

INTERPERSONAL SKILLS

Strong Analytical and Organizational Skills. Works in a fast-paced environment. Flexible and keen to details. Results-driven and Committed.

Your application will include the following questions:

What's your expected monthly basic salary?

Established in August 1994, Power Mac Center is the leading Apple reseller in the country. From our humble beginnings, we have grown to more than 82 locations nationwide, continuously expanding to serve emerging markets. With 25 years of experience in the Apple business, we have become a reliable retailer and service provider of Apple products to the Filipino consumers.

Our Vision

Providing products and experiences that touch and empower lives.

Our Mission

Transforming individuals, homes, and communities through lifestyle innovations.

About the Company

Established in August 1994, Power Mac Center is the leading Apple reseller in the country. From our humble beginnings, we have grown to more than 82 locations nationwide, continuously expanding to serve emerging markets. With 25 years of experience in the Apple business, we have become a reliable retailer and service provider of Apple products to the Filipino consumers.

Our Vision

Providing products and experiences that touch and empower lives.

Our Mission

Transforming individuals, homes, and communities through lifestyle innovations.

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Perks and benefits

Medical

Miscellaneous allowance

Loans

Vision

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