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QA Tester
2 weeks ago
Join the KMC Solutions Team as a TECHNICAL SUPPORT SPECIALIST (TOSCA).
As a Technical Support Specialist in our Support Division, you will tackle technical inquiries, process cases, and provide resolutions to customers.
The key responsibilities of a TECHNICAL SUPPORT SPECIALIST (TOSCA) involve:
- Interacting with customers via self-service portal, emails, chats, and some inbound calls.
- Collaborating with customers to ensure their needs are met with satisfaction.
- Being detail-oriented, flexible, and possessing exceptional problem-solving skills.
The ideal candidate should have:
- Bachelor's degree in Computer Science or Computer Engineering.
- Minimum of 3+ years of experience in technical, application, or product support.
- Basic knowledge of software development and testing concepts.
- Understanding of Tricentis products such as TOSCA and qTest.
Additional Requirements:
- Basic technical knowledge in databases, programming, and network technology.
- Familiarity with ITIL best practices in Support Desk operations.
- Strong customer interaction and communication skills.
Highly Desirable:
- Completion of a related academy course from the Tricentis academy.
- Background in software QA with training/experience in model-based testing.
- Transition from technical support to software QA role.
KMC Solutions offers attractive salaries, benefits, and a chance to work in top flexible workspaces across the Philippines. Join us in IT & Development, Marketing, HR, Legal, and Finance Roles. Be part of our inclusive and positive culture that values growth and engagement.
Life at KMC:
Work Hard Party Harder
At KMC, we believe in individuality, hard work, and collective success. We offer a supportive environment where mistakes are learning opportunities. Our employees are rewarded with monthly parties and other exciting perks for their dedication and contributions.
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