QA Tester

2 weeks ago


Taguig, National Capital Region, Philippines KMC Solutions Full time

Join the KMC Solutions Team as a TECHNICAL SUPPORT SPECIALIST (TOSCA).

As a Technical Support Specialist in our Support Division, you will tackle technical inquiries, process cases, and provide resolutions to customers.

The key responsibilities of a TECHNICAL SUPPORT SPECIALIST (TOSCA) involve:

  • Interacting with customers via self-service portal, emails, chats, and some inbound calls.
  • Collaborating with customers to ensure their needs are met with satisfaction.
  • Being detail-oriented, flexible, and possessing exceptional problem-solving skills.

The ideal candidate should have:

  • Bachelor's degree in Computer Science or Computer Engineering.
  • Minimum of 3+ years of experience in technical, application, or product support.
  • Basic knowledge of software development and testing concepts.
  • Understanding of Tricentis products such as TOSCA and qTest.

Additional Requirements:

  • Basic technical knowledge in databases, programming, and network technology.
  • Familiarity with ITIL best practices in Support Desk operations.
  • Strong customer interaction and communication skills.

Highly Desirable:

  • Completion of a related academy course from the Tricentis academy.
  • Background in software QA with training/experience in model-based testing.
  • Transition from technical support to software QA role.

KMC Solutions offers attractive salaries, benefits, and a chance to work in top flexible workspaces across the Philippines. Join us in IT & Development, Marketing, HR, Legal, and Finance Roles. Be part of our inclusive and positive culture that values growth and engagement.

Life at KMC:

Work Hard Party Harder

At KMC, we believe in individuality, hard work, and collective success. We offer a supportive environment where mistakes are learning opportunities. Our employees are rewarded with monthly parties and other exciting perks for their dedication and contributions.


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