![Systemantech Inc.](https://media.trabajo.org/img/noimg.jpg)
IT Associate
2 weeks ago
Quezon City, National Capital Region, Philippines
Systemantech Inc.
Full time
LOCATION:
Sr. Ave, Quezon City
Qualifications:
- A graduate of IT or any related course
- With at least 6 months or 1 year of experience as a Service Desk or similar role
- Knowledgable about the ticketing system
- With good communication skills
Responsibilities:
- Primarily responsible for calls and emails received via ITG Help Desk hotlines and mailboxes.
- Logged all requests received on the ME SDP Ticketing System and continuously monitored status.
- Ensure that all reported ITrelated problems and/or requests received are acted upon within the set standards.
- Responsible for logging and issuing incident ticket numbers for all ITrelated incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
- Monitor and update the status accordingly as deemed necessary.
- Receives and handles service requests, following agreed procedures.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records
- Maintains records, informs users about the process and advises relevant persons of actions taken.
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