Technical Business Analyst

2 weeks ago

Taguig, National Capital Region, Philippines WTW Full time

The Role

This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world.

Performance Objective

Excellence

  • Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices
  • Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts.
  • Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution.
  • Performs impact analysis and regression testing on the different system components during release consumptions.
  • Defines and updates system tables as needed.
  • Works with team to identify project deliverables and meets established deadlines.
  • Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts
  • Assists in developing standardized work processes, tools, and methodologies that improve quality andprofitability
  • Follows national line of business processes and protocols for the deployment of base solutions
  • Participates in national line of business sessions and teams as requested

People

  • Works closely with the client delivery team to deliver the best results to the client.
  • Participates in regular team meetings and consistently promotes teamwork in all daily activities
  • Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge

Clients

  • Work with internal or external client teams to clarify requirements as needed. Develops and maintainsrequirements documentation and system configuration based on client requirements.
  • Partners with the Pension Administration and Retirement team to understand daily processes and systemneeds.
  • Supports internal and external clients on new features, tools and approaches by providing training, walkthrough and consulting on best practices when applicable.
  • Support client change requests on system requirements necessary to implement client change requests.
  • Ensures configuration and testing are completed on time and on budget.
  • Perform medium to high complexity data queries using the appropriate tools.
  • Alerts lead consultants or project manager about out-of-scope work in a timely manner'

Financial

  • Assists in determining estimates for configuration and testing tasks as needed.
  • Works with the team in helping achieve the financial goal for all clients

The Requirements

  • Bachelor's degree in Computer Science, Engineering, Management Information Systems or related area.
  • At least 6-10 years of relevant work experience
  • Experience or training in: RDBMS, SQL, Web-based applications and tools
  • Experience with test plan creation, testing procedures and test plan execution is required.
  • Experience in requirements gathering and documentation is required.
  • Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required
  • Strong verbal and written communication skills in English
  • Experience working with the US is preferred
  • Ability to work on "virtual" teams with members from different geographic areas
  • Ability to multi-task, and be mindful of deadlines.
  • Self-motivated and ability to remain focused on assigned projects.
  • Committed to quality and continuous improvement

Equal Opportunity Employer


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