![Sutherland](https://media.trabajo.org/img/noimg.jpg)
URGENT: Real Time Analyst
2 weeks ago
Sutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Leads in this role get to:
Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR .
- Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Extend support.
- Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering Consultants .
- Coordinate offline activities.
- Prepare EOD performance analysis reports Strengthen relationships.
- Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery.
- Partner with Ops MOD and keeps them informed through callouts on consultant level deviations and KPIs Support the Team
- Demonstrate leadership skills; be able to take the lead in making improvements and resolving issues
Qualifications:
Our most successful candidates will have:
At least three years of work experience in a Call Center
- Basic knowledge of MS-Excel
- Basic understanding of call center KPIs: AHT, Service Level
- Good verbal and written communication skills
- Knowledge of Call Center application such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required
- High School Diploma/GED (±11 years)
- Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player and a team leader
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a Real Time Analyst?
Have you worked in a call centre before?
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at
Don't provide your bank or credit card details when applying for jobs.
Researching careers? Find all the information and tips you need on career advice.
Hi Share your feedback about your experience with us by completing our 2 minute survey in the link
#J-18808-Ljbffr-
Real Time Analyst
2 weeks ago
Davao City, Davao, Philippines VXI Global Solutions Full timeReal Time Analyst - Davao (Active pooling)This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.Analyzes, monitors and balances real-time...
-
Associate, Real Time Management
2 weeks ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:Associate, Real Time ManagementJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Associate, Real Time Management
2 months ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:Associate, Real Time ManagementJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Sr. Representative, Real Time Management
2 months ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:Sr. Representative, Real Time ManagementJob DescriptionLocation:PHL Makati City - SLCLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Urgent Hiring:Junior Data Analyst
2 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeNetworks & Systems Administration (Information & Communication Technology) Urgent in need for this job position Preferably with data management analysis experience.Duties:● Gathers data from reports of Hyphen Partners and inputs them in their respective trackers● Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the...
-
Research Analyst
2 weeks ago
Davao City, Davao, Philippines Provision People Full timeA premier expert network company connecting clients with industry specialists across diverse sector, is seeking a Research Analyst specialized in recruiting for all industries and verticals. The ideal candidate will play a pivotal role in supporting our client-facing team, conducting in-depth research, and facilitating interactions between PXN and our...
-
Real Estate Sales and Marketing Officer
2 weeks ago
Davao City, Davao, Philippines RCX Philippines Full timeNOTE:WITH SATURDAY SCHEDULE- Research and purchase of land in the Davao region- Sales and marketing of housing, or perform as broker when needed- Manage sales activities of brokers and agencies- Communicate and follow-up with clients, in house architects and stakeholders to ease the project- Timely report to sales and collection data to the accounting...
-
Real Estate Sales and Marketing Officer
2 weeks ago
Davao City, Davao, Philippines RCX Philippines Full timeNOTE:WITH SATURDAY SCHEDULE Research and purchase of land in the Davao region Sales and marketing of housing, or perform as broker when needed Manage sales activities of brokers and agencies Communicate and followup with clients, in house architects and stakeholders to ease the project Timely report to sales and collection data to the accounting department...
-
Sales and Marketing Officer(Davao Real estate)
2 weeks ago
Davao City, Davao, Philippines Reeracoen Philippines Inc Full timeSales and Marketing Officer(Davao Real estate) ID:46396 Overview26,000 PHP ~ 30,000 PHPJob DescriptionResearch and purchase of land in the Davao region- Sales and marketing of housing, or perform as broker when needed- Manage sales activities of brokers and agencies- Communicate and follow-up with clients, in house architects and stakeholders to ease the...
-
Senior Operations Analyst
2 weeks ago
Davao City, Davao, Philippines Manulife Insurance Malaysia Full timeSenior Operations Analyst page is loaded Senior Operations Analyst Apply locations Lapu Lapu City, time type Full time posted on Posted 2 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to...
-
Accountant - Real Estate Property Management
2 weeks ago
Davao City, Davao, Philippines Elevate and Delegate Full timeOur client is a leading provider of commercial real estate investment opportunities, specializing in industrial, self-storage, and office asset classes. With a portfolio encompassing 32 properties across various sectors including office, industrial, and land development, they are committed to delivering exceptional service and value to our investors and...
-
Junior Data Analyst
2 weeks ago
Davao City, Davao, Philippines Talent Outsoucing Channel Solutions Full timeUrgent in need for this job position Preferably with data management analysis experience.Duties:Gathers data from reports of Hyphen Partners and inputs them in their respective trackers Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA Manager Providing expanded analytics reporting as per business requirements...
-
BI Analyst
1 month ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:BI AnalystJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for a BI Analyst to join our team. Today.The future team member that will lead our decisions for customers and partners by developing and providing data...
-
BI Analyst
4 weeks ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:BI AnalystJob DescriptionLocation:PHL Muntinlupa - Alabang 4Language Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
BI Analyst
3 months ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:BI AnalystJob DescriptionLocation:PHL Muntinlupa - Alabang 4Language Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Remote Senior Reports Analyst
2 weeks ago
Davao City, Davao, Philippines Extenteam Full timeExtenteam is currently looking for a Remote Senior Reports Analyst (Workforce) to undertake the following tasks:Reporting and Data Analysis:Creating new reports from scratch and maintain reports using Google sheets/docs/ utilization of Google Looker Studio dashboard for reporting purposesCarry out tasks that needs periodic monitoring and management, such as...
-
Senior Analyst
2 weeks ago
Davao City, Davao, Philippines Nagarro Full timeCompany DescriptionWe are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world experts across 26 countries, to be exact). Our work culture is dynamic and...
-
Junior Data Analyst
2 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeUrgent hiring for this job positionDuties: Gathers data from reports of Hyphen Partners and inputs them in their respective trackers Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA Manager Providing expanded analytics reporting as per business requirements Data extraction and providing information to relevant...
-
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeUrgent HiringWe are in need of Accounts Assistants for Work on SiteQualifications:Candidate must possess at least a Bachelor's/College Degree in Economics, Finance/Accounting/Banking, Marketing, Business Studies/Administration/Management, Commerce, or equivalent.Ability to work on basic office suite programs (e.g. MS Word, MS Excel, MS PowerPoint)an...
-
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeUrgent HiringWe are in need of Accounts Assistants for Work on SiteQualifications: Candidate must possess at least a Bachelor's/College Degree in Economics, Finance/Accounting/Banking, Marketing, Business Studies/Administration/Management, Commerce, or equivalent. Ability to work on basic office suite programs (e.g. MS Word, MS Excel, MS PowerPoint) an...