Video Communication Software Account

3 weeks ago

Manila, National Capital Region, Philippines PartnerHero Full time
Video Communication Software Account - Technical Support Specialist (Level 2)

Role Details

Type of Support:Omnichannel (Email, chat, phone, social media)
Contract Duration:Full-time/Permanent
Training Schedule: To be determined
Work Schedule: To be determined
Work Type and Location:Hybrid, Metro Manila
Expected Start Date: August 8, 2024

About The Role

As a Support team, we are focused on providing a support experience that is efficient, educational, and human, both at scale with our free users and individually with our Enterprise customers. You will be on the front lines supporting users via email and video messaging. You will work on different types of support requests, how features work, troubleshooting a potential issue or bug, or just general support. Our goal is to deliver a memorable customer experience through problem-solving and knowledge of best practices.

What You'll Do:

  • Responding to support requests through our ticketing system (Zendesk) while focusing on a high-quality customer experience
  • Helping users navigate the platform and unlock value through education & best practices
  • Communicatingthoughtful, customized solutions that help users become advocates
  • Respondingpromptly (within SLA requirements) to support requests
  • Troubleshooting and investigating support inquiries to quickly identify issues and trends
  • Diagnosing and escalating potential issues to higher tiers of support
  • Acting as the voice of the customer by translating and representing customer feedback to the internal team
  • Scheduling is a must as there may be times when you will need to adjust your schedule for more or less overlap with the wider teams

What We Expect From You:

  • Have excellent written and spoken English and likes to over-communicate (with both customers and the team)
  • Are capable of troubleshooting technical issues by implementing critical thinking & logic
  • Provide excellent support and have at least 3 years of experience in SaaS B2C/B2B
  • Have great camera presence and love engaging with customers through video
  • Excel at working independently and remotely with a distributed team, while handling a high volume of support conversations
  • Go Beyond - You enjoy empowering customers to be successful. You don't stop at the answer, you also take the time to educate and provide additional value
  • Be The Advocate - You are the voice of the customer. You believe that their voice should be communicated to the appropriate parties in order to close the feedback loop with customers
  • Support for All - You see yourself as a supportive person by nature and are eager to provide help in any situation. Whether it is your customers, direct teammates, or other departments you want to support anyone who needs it
  • Think Critically, Create Liberally - You have a hungry mindset for improvement and enjoy the challenge that comes with change. You look for opportunities to improve and create in everything you do
  • Enhance Communication -You believe in the power of enhanced and effective communication using a way of life and you are ready to embrace it

What You Will Get In Return:

  • Hybrid workplace - depending on the partner, role, management, and/or personal workspace
  • Overtime is available if applicable
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

  • Care for others - Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership - Doing the right thing should come naturally.
  • Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHerois proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .

Have you worked for PartnerHero before?*

I consent to be contacted over SMS/Text for this job.

#J-18808-Ljbffr

  • Video Editor

    2 weeks ago

    Manila, National Capital Region, Philippines Makuku Philippines Full time

    1.Working with brand team , refer to account content and think creative content , shooting and edit videos ;Edit and produce video&GIF for Instagram, Youtube , Tiktok and other social media platforms.Select suitable music, sound effects, and other audio elements to enhance the overall video production.Implement appropriate editing techniques. Stay updated on...

  • Video Editor

    1 week ago

    Manila, National Capital Region, Philippines INGCOPH TRADERS INC. Full time

    Responsibilities:Prepares, assembles color corrects video and audio files into video productsEdit images and footage into various versions of social media videoContinuously discovers and suggest new editing techniquesExcellent working knowledge of visual softwareVideo camera experience is an advantageRequirements :Graduate of Multimedia Arts and/or any...

  • Video Editor

    3 days ago

    Manila, National Capital Region, Philippines Konvy International Co., Ltd. Full time

    ABOUT US:Konvy, Thailand's largest vertical beauty conglomerate is expanding in the Philippines. We are looking for a Video Editor to join our pioneer team. DUTIES AND RESPONSIBILITIES:Edit and Produce Videos: Assemble raw footage into polished content for various platforms.Create Engaging Content: Develop product tutorials, beauty tips, and promotional...

  • Video Editor

    3 weeks ago

    Manila, National Capital Region, Philippines Sagan Full time

    Job Title: Video EditorLocation: Remote (EST Timezone)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 8:00 AM to 4:00 PM ESTNOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...

  • Video Presenter

    3 weeks ago

    Manila, National Capital Region, Philippines FLY Away Consultants Full time

    Full job descriptionVideo Presenter & Social Media CoordinatorAre you a social media enthusiast who enjoys creating and uploading engaging videos &content? Do you have charisma and flair to be able to stand in front of a camera andpromote our services on YouTube & Instagram? This may be the perfect opportunity for you.We are looking for a creative, organised...

  • Video Editor

    1 week ago

    Manila, National Capital Region, Philippines Media Tune Full time

    Hello,We are a Digital Marketing Agency located right outside of Silicon Valley, CA that specializes in the Automotive Industry. We are seeking an expert level Video Editor that is able to display a high level of editing skill. A major focus for us is to develop high educational & engaging business content for social media. Qualifications: Provide a high...

  • Video Editor- remote

    3 weeks ago

    Manila, National Capital Region, Philippines Ripped box station Full time

    Position: Video EditorNumber of hours: 10 hours/weekSchedule: CSTTasks required:Manipulate and edit videos in a way that is invisible to the audienceTake a brief to grasp clients needs and specificationsReview shooting script and raw material to create a shot decision list based on scenes' value and contribution to continuityTrim footage segments and put...

  • Video Editor

    3 weeks ago

    Manila, National Capital Region, Philippines Sagan Full time

    Job Title: Video EditorLocation: Remote (CST Timezone)Work Schedule: Monday - Friday, 9 AM to 5 PM CSTJob Description:We are seeking a highly skilled Video Editor to join our dynamic team. As a Video Editor, you will play a pivotal role in crafting compelling visual content for both client projects and our marketing initiatives. We are looking for a...

  • Short Video Editor

    6 days ago

    Manila, National Capital Region, Philippines ESSE VIDA Full time

    **Job Responsibilities:** 1. Collaborate with a celebrity's child to shoot and edit content for their personal account. 2. Participate in discussions and finalization meetings for scripts and topics selection, providing professional advice. 3. Complete video shooting tasks according to the script and creative requirements, including scene setup and lightings...

  • Video and Photo Editor

    11 hours ago

    Manila, National Capital Region, Philippines Activate Talent Full time

    Duties and Responsibilities:Edit Video and Photo Content: Edit video and photo content for various marketing channels, ensuring high-quality output and brand consistency. Collaborate with Teams: Work closely with the creative and marketing teams to understand project requirements and deliver on time. Implement Feedback: Implement feedback from the creative...

  • Video Content Creator

    3 weeks ago

    Manila, National Capital Region, Philippines Sagan Full time

    Job Title: Video Content CreatorLocation: Remote (Full-time)Job Description: We are seeking a highly motivated and dynamic Video Content Creator to join our team. This role requires a creative individual who is passionate about creating engaging and high-quality videos on various topics related to business banking, financing, and more. The ideal candidate...

  • Video Editor I Online Gaming

    6 days ago

    Manila, National Capital Region, Philippines HCM Nexus Full time

    Responsibilities:Edit and produce high-quality video content, including game trailers, promotional videos, social media content, and tutorial videos.Collaborate with the marketing and design teams to develop video concepts and storyboards.Perform post-production tasks such as trimming, color correction, audio enhancement, and adding graphics/effects.Organize...

  • Video Editor

    3 weeks ago

    Manila, National Capital Region, Philippines YAP Media Full time

    Your Role --> Full-Time Video Editor to help our Top CEO clients grow their brands by creating short-form videos from their podcasts that crush on social media.––We need a Full-Time Video Editors to help our Top CEO clients grow their brands by creating short-form videos from their podcasts that crush on social media.Here are examples of assets that you...

  • Senior Video Editor

    3 weeks ago

    Manila, National Capital Region, Philippines HCM Nexus Full time

    Editing & Publishing (Advertising, Arts & Media) Full time Add expected salary to your profile for insights As a Senior Video Editor, will play a pivotal role in shaping the visual storytelling of our organisation. Will lead the post-production process, bringing together footage, audio, and graphics to create compelling video content that aligns with our...

  • Video Editor

    3 days ago

    Manila, National Capital Region, Philippines Post and Play Productioions Full time

    JOB DESCRIPTIONWe are looking for a creative/storyteller Video Editor that will help us to create amazing videos such as:WeddingsBirthdaysVlogsSocial Media Content (Youtube, Facebook, Instagram, TikTok etc...)CommercialCorporateJOB RESPONSIBILITIES:edit videos requested by the team leader/supervisorworks independently, take feedback constructively and...

  • Video Editor

    3 days ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time

    HOW TO APPLY: To be prioritized, submit your applications at We are currently seeking an additional team member to join our restoration department. As a Video Editor (Film Restoration), you will play a crucial role in preserving and enhancing the visual integrity of our film library using industry-standard software such as PF Clean. DUTIES &...

  • Embedded Software Developer II

    3 weeks ago

    Manila, National Capital Region, Philippines JAM Software GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...

  • Video Editor

    3 weeks ago

    Manila, National Capital Region, Philippines Executive Decisions Integrated Marketing Communications Firm (EDIMCF) Corp. Full time

    Job Responsibilities:Present genuinely innovative and creative renditions of quality artworks.Shoot/ Take/ Process/ Cut raw footages, choose the best frame rates, color resolutions, subtitles, etc.Finalizing the recordings for presentation/ release to clientsJob Qualifications:Bachelor's Degree in Visual Arts (preferred) or an equivalent combination of...

  • Video Editor

    3 weeks ago

    Manila, National Capital Region, Philippines Executive Decisions Integrated Marketing Communications Firm (EDIMCF) Corp. Full time

    Job Responsibilities:Present genuinely innovative and creative renditions of quality artworks.Shoot/ Take/ Process/ Cut raw footages, choose the best frame rates, color resolutions, subtitles, etc.Finalizing the recordings for presentation/ release to clientsJob Qualifications:Bachelor's Degree in Visual Arts (preferred) or an equivalent combination of...

  • Video Content Creator

    11 hours ago

    Manila, National Capital Region, Philippines Circa Logica Group Full time

    We are looking for a talented Video Content Creator, KOL Specialist, or Youtube Presenter to join our team. Job Summary:In this role, you will be responsible for researching topics, writing scripts, creating on-screen demos, presenting, and recording videos. Your primary focus will be on creating engaging videos related to Ahsay product demos, how-to guides,...