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CXRO Engineer
2 weeks ago
Reporting to: Head, Operations and Maintenance/CXRO Officer
Unit: Operations and Maintenance
Section: Technical Management
Department: Business District/ Business Area
Division: Customer Experience and Retail Operations
MAJOR RESPONSIBILITIES- Prepares daily job assignments of technical teams
- Conducts field inspection and monitors the in-house and contractors' daily activities
- Validates and monitors utilization and usage of materials withdrawn by in-house team and third-party service provider (TPSP)
- Facilitates timely submission of accomplished job orders for System Applications Products (SAP) update, materials confirmation, and leak tagging
- Conducts random joint inspection/validation of contractor's billings with Zone Specialist, Admin Specialist, and TPSP representative/s
- Monitors completion of massive meter replacement (MMR) project and timely submission of documents for SAP update
- Ensures timely resolution and closing of customer service information system (CSIS) issues (i.e. no water, low water pressure, poor water quality) within service level agreement (SLA)
- Conducts regular inspection of appurtenances and updates database accordingly
- Coordinates with local government units (LGUs), Department of Public Works and Highways (DPWH), and Metro Manila Development Authority (MMDA) regarding the implementation of projects/activities
- Proposes the work schedule of the team subject for approval of the Technical Head
- Performs other related tasks as may be assigned
MINIMUM EDUCATION AND PROFESSIONAL LICENSES
- Graduate of engineering course
- Licensed Engineer (preferably license in Civil or Mechanical Engineering)
WORK EXPERIENCE
Preferably with relevant work experience
OTHER REQUIREMENTS
Preferably with Professional Driver's License (Manual Transmission)
EQUIPMENT/SOFTWARE USED
- Personal Computer
- Microsoft Office Tools
- Systems, Applications and Products (SAP)
- Workflow Management System (WMS)
- Customer Service Information System (CSIS)
- Personal Protective Equipment (PPE)
- Measuring Tools
- AutoCAD
- Web Map
WORKING CONDITIONS and OCCUPATIONAL HAZARDS
Working conditions are mostly done in the field exposed to hazardous factors such as:
- Animal/insect bites
- Germs/Bacteria
- Theft/robbery
- Physical and emotional threats
- Vehicular and occupational accidents
Sometimes require reporting at a normal office environment
For current Maynilad employees: In addition to the application form below, please submit your Immediate Superior and Department Head's email approval to
Customer hotline: 1626
Cavite Toll-Free hotline:
WATER