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Customer Care Account Agent I Up to 25k Pay
2 weeks ago
Are you thrilled about delivering outstanding customer service? We are actively looking for Call Center Agents around Metro Manila or in any nearby Cities.
We offer up to 25k salaryQualifications:
- Candidate must have at least 1 month of BPO experience
- Candidate must have at least Good English Communication Skills
- Accepting Highschool graduates, College Undergraduates, Vocational Graduates, and K12/Senior Highschool Graduates
- Must be willing to start ASAP
- Amenable to work on-site and on shifting schedule
- Willing to work for Full time job
Job Overview:
- Handle a wide range of customer interactions, including phone calls, emails, and chat messages, to assist clients with account-related tasks, product inquiries, technical issues, and service requests
Job Description:
- Assist customers with billing inquiries, payment processing, invoice disputes, and refund requests, ensuring compliance with company
- billing procedures and regulatory requirements.
- Communicate effectively with customers, using clear and concise language to convey information, clarify expectations, and manage customer perceptions.
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system, ensuring data integrity and compliance with privacy regulations.
- Maintain a comprehensive knowledge base of frequently asked questions (FAQs), troubleshooting tips, product guides, and company policies to assist customers efficiently and accurately.
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