Helpdesk Coordinator

3 weeks ago

Cebu, Philippines BENCHMARK365 INC. Full time

Job Highlights

Comprehensive job training and IT certification path – grow your career.Above market salary package and benefitsFun, friendly and collaborative office culture a minutes' walk from AyalaExceptional culture. A++ company morale score. We are on the lookout for Helpdesk Coordinators to help oversee our global team of system administrators as well as interface daily with our business Partners in the USA, Australia and the UK. You're a highly detailed, carefully organized individual who enjoys dealing with people and solving problems. You like to be prepared and keep people up to date and informed at all times. Your ability to multi-task and build rapport with stakeholders makes you an exceptional coordinator. And you're a... Quick thinkerFluent in verbal and written EnglishStrong customer service oriented individualExpert at time managementMicrosoft Office intermediate userFast learnerAbout the role

Benchmark 365 is the fastest growing outsourced helpdesk for managed service providers (MSPs) and IT service providers (ITSP) worldwide. We're an Aussie 'tech-centric' company at the forefront of cyber security, AI, business productivity and networking. Our global clients rely upon us to deliver exceptional customer service and world class technical support.

We're looking for Helpdesk Coordinators to drive the service desk ensuring both customers, partners and technicians are kept in the loop at all times.

You'll be responsible for:

Building rapport and relationships with end users and technical personnelUnderstand the nature of each task and assigning to the correct team or groupManaging customer expectations and ensuring deadlines are metIdentifying in scope versus out of scope work and escalating accordinglyStaying in routine contact with end users via telephone, email and chatMonitoring queues, scheduling and re-scheduling work according to demandMaintaining a high standard of service and communication with those around you at all timesMinimum Qualifications and ExperienceA background in service desk coordination or service desk management or a coordination role such as a virtual / executive assistant or project coordinator or assistant (2+ years experience) OR;Experience in customer service – even outside of an IT context – dealing with customer issues (2+ years experience)Experience coordinating teams or groups of people if not in the workplace then at school or universityA bachelors degree in Information Technology or related field is preferred, alternatively an associates degree or diplomaExperience with a ticketing system platform such as Jira, ServiceNow, FreshDesk, ConnectWise, Autotask, Halo, Remedy or other similar platformsIdeal completion of training or certification in the Microsoft Office productivity suites Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally. If this is you, please feel free to send over your application here in Jobstreet or directly upload your CV in this link No more career limits - join the fastest growing professional service team in the managed services industry today. Note: Apply only when you are from Cebu and if you are willing to go to our onsite office on a daily basis.

  • Helpdesk Analyst/Desktop Support Tier 1

    3 weeks ago

    Cebu, Philippines BENCHMARK365 INC. Full time

    Helpdesk Analyst I - Formal Qualification Training Provided Job Highlights Exposure to the latest cloud technologies from 365 to generative AI to cyber security Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms. Exceptional company culture. A++ morale score Get...

  • Helpdesk Analyst/Desktop Support Tier 1

    3 weeks ago

    Cebu, Philippines BENCHMARK365 INC. Full time

    Helpdesk Analyst I - Formal Qualification Training Provided Job Highlights Exposure to the latest cloud technologies from 365 to generative AI to cyber security Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms. Exceptional company culture. A++ morale score Get...

  • Service Desk Coordinator

    3 days ago

    Cebu, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career. YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career...

  • Service Desk Coordinator

    3 days ago

    Cebu, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Craving stability with a career path that lets you shine? Look no further! We offer a secure and supportive environment where you can build a fulfilling career.  YOU DESERVE THE BEST - Enjoy these Perks!Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career...

  • Service Coordinators

    3 weeks ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc Full time

    ABOUT USBSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global companies to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage...

  • Service Coordinator

    3 weeks ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global companies to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where...

  • Helpdesk Technical Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines AMCS Group Full time

    Who we areSustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.What we doOur innovative SaaS solutions increase efficiency and boost...

  • PHRN Nurse Assistant Manager

    3 weeks ago

    Cebu City, Central Visayas, Philippines Aces Call Center Full time

    Posted a day ago and deadline of application is on 12 JulRecruiter was hiring a day agoJob DescriptionOversee the day-to-day operations of a team of nurses who assisttheir onshore counterparts with administrative case management tasks.Accountable for overall performance of nurses according to established standards and business policiesPlan, direct,supervise...