IT Specialist

Help Desk & IT Support (Information & Communication Technology)

Full time

Add expected salary to your profile for insights

• Receives request for technical assistance by performing initial diagnosis and troubleshoots end-user's hardware and software issues in a timely manner using the available company resources.
• Resolves escalated Level 1 technical issues
• Assists in performing hardware, software and network installations, configurations and updates to the end-user's computer system, server and network in compliance with company standards and procedures.
• Provides support, including procedural documentation and relevant reports to I.T. Analysts in resolving technical issues.
• Assists in monitoring, diagnosing, troubleshooting and maintaining servers, applications, network and peripherals.
• Manages and assist in end-user's computer hardware and peripherals deployment.
• Supports the implementation of new solutions, applications and systems.
• Set-up new users' accounts, profiles and network resources.
• Assists in analyzing error logs and enhancement requests.
• Maintains procedures and reports that provide technical support to Top Draw.
• Assists in managing datacenter storage arrays, back-up and archives.
• Assists in testing and evaluating new technologies.
• Resolves escalated technical issues by I.T Analysts.
• Escalates unresolved technical issues when necessary.
• Performs other related tasks as assigned.

• Minimum of 2 years experience in IT services.
• Holds Bachelor's degree in Computer Science/ IT/ Industrial Engineering or other related course

• Detail Oriented
• Problem Solving Skills
• Critical Thinking skills
• Good Communication Skills

What's your expected monthly basic salary?

How many years' experience do you have as an Information Technology Specialist?

Are you willing to undergo a pre-employment medical check?

Top Draw Animation, Inc. (TDA) commenced its operations in November 1999 and is today recognized by international producers and broadcasters as being the leading Philippines based studios and one of the world's leading producers of 2D animation. TDA houses its more than 500 personnel all under one roof in its state-of-the-art Ortigas Centre based facilities.

Top Draw is owned by U.S public company, Grom Social, who is today's most exciting entrant into the kids' social media space. On-line safety and protection of kids is Grom's core mission and today they directly influence more than 17 million people world-wide.

Top Draw Animation, Inc. (TDA) commenced its operations in November 1999 and is today recognized by international producers and broadcasters as being the leading Philippines based studios and one of the world's leading producers of 2D animation. TDA houses its more than 500 personnel all under one roof in its state-of-the-art Ortigas Centre based facilities.

Top Draw is owned by U.S public company, Grom Social, who is today's most exciting entrant into the kids' social media space. On-line safety and protection of kids is Grom's core mission and today they directly influence more than 17 million people world-wide.

Show more

Perks and benefits

Attractive salary package with benefits, including

Don't provide your bank or credit card details when applying for jobs.

What can I earn as an Information Technology Specialist