Mobility Support Representative

2 weeks ago

Mandaluyong City, National Capital Region, Philippines CBRE Group, Inc. Full time

About the Role:

The Global Mobility Specialist will manage all inquiries about travel related concenrs of employees coordination on international relocations for employees, inpatriation or expatriation, along with the approval of travel requests- ensuring seamless transitions. Responsibilities include navigating immigration laws, arranging travel logistics, and facilitating cultural assimilation.

This role will have a:

  • Hybrid set-up (onsite and WFH)- with a minimum of of twice a month onsite duties- depending on business needs and or team meetings
  • Shifting schedule (as you will need to assist employees on a global scale)
  • 8H work per day (excluding a 1H lunch break)
  • 5 days work per week but a permanent week-ends off will not be guaranteed
  • Pioneer St., Mandaluyong work location

What You'll Do:

  • First Line Support: Serve as the initial contact for employees' questions about the global travel program, responding through multiple channels such as hotlines, chat, and ticketing systems.
  • Path to Resolution: Expertly handle inquiries, escalating complex issues when necessary, but always maintaining responsibility and accountability for ensuring a timely resolution.
  • Hospitality & Customer Experience: Prioritize hospitality and a customer-centric approach in all their interactions, always aiming to provide a positive and supportive experience for employees.
  • Online Support: Offer help to employees who encounter difficulties with online tools and systems like PMG, TRIPP, and Online Booking tools. They will provide walkthroughs and guidance to help employees effectively navigate platforms and maximize their usage.
  • Knowledge Base: The Mobility Support Rep shall maintain a thorough understanding of regulatory compliance, immigration requirements, employment regulations, and security considerations for different countries.
  • Case Management: Manage a range of cases including those related to regulated or restricted work activities, immigration & employment requirements, corporate or personal liabilities, and security considerations.
  • Visa & Immigration Support: Guide and assist employees navigating visa and and immigration processes. The aim is to ensure a smooth and hassle-free experience.
  • Destination Services: They extend their support by providing resources and information related to the destination. They take into account cultural considerations and provide logistical support to ensure seamless transitions for their employees.
  • Cost Estimates: They are committed to providing support with both simple and complex cost estimates for travel and relocation expenses. This assistance helps their employees and the business in planning and budgeting more effectively.
  • Policy Management: Will maintain a strong focus on staying updated with company's policies and protocols related to Mobility services. They ensure that all interactions are in adherence to these policies, thereby ensuring compliance.
What You'll Need:
  • The ideal candidate for this position would preferably hold a Bachelor's degree in Business Administration, Human Resources, or a field related to these.
  • It is highly desirable for the candidate to have an advanced or bilingual level of proficiency in English.
  • They should possess exceptional communication skills, with the ability to articulate complex information in a clear and concise manner.
  • A significant part of their role involves customer service, with a specific emphasis on hospitality and enhancing the customer experience.
  • Experience with various tools such as ticketing systems, chat platforms, and hotline management is an advantage but not required.
  • The candidate should have the ability to multitask and prioritize tasks in a fast-paced environment while maintaining a keen eye for detail.
  • Finally, a cross-cultural awareness and sensitivity are essential to efficiently support employees from diverse backgrounds. This job requires a candidate who can successfully navigate and celebrate cultural diversity
  • Experience or background utilizing ticketing system software or support ticket software will be a plus but not required

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