Outbound Team Leader

2 weeks ago

Davao City, Davao, Philippines Sixeleven Global Services and Solutions Full time
Job Location Araullo St
Davao City
8000
Davao Region
Philippines
Work-from-Home/Telecommute Offered

Company Information Sixeleven Global Services and Solutions
Stockbridge Compound, Bugac Maa, Davao City
Mabini corner Araullo St., Davao City
Davao City, Davao Del Sur
8000

Website:

Company Overview

We, at SixEleven, understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem.

We provide simple yet accurate and reliable solutions to all your BPO needs.


As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise that can improve your company's position in today's very competitive and highly technologically involved market.

We take pride in utilizing today's state-of-the-art technologies by incorporating them into our day-to-day operations while keeping things simple and precise to achieve specific goals.

We provide you with the solutions and with services that work.

  • SixEleven Global Services and Solutions is a 3000-seat contact center. We started our operations in May of 2006. We are located in the heart of the metropolitan city of Davao and General Santos City in the Philippines.
  • We are proud to be the first Filipino-owned and Mindanao-based international contact center designed to provide quality services in various arenas of Sales, Marketing and Customer Support.
  • We house an army of individuals committed to Excellence and Professionalism. Equipped with the most modern facilities and state-of-the-art technology such as interactive voice responses, automatic call distribution, predictive dialing, automatic number identification, web collaboration, and email management.
  • We are committed to providing our clients with quality and highly effective Customer Relationship Management services designed to answer their needs for corporate productivity, growth, and profitability.
  • SixEleven provides a complete line of Customer Relationship Management support services designed to complement the needs of technology-driven companies, adding value to their business operations, product and brand development, and after-sales services.
Job Description Essential Duties & Responsibilities:

  • Hire A-Players, effectively set expectations, identify behaviors, and coach employees to be consistently outstanding performers.
  • Responsible for leading a team of a minimum of 20 employees.
  • Outspoken and demonstrates company core values and culture.
  • Identify and reinforce positive behaviors through formal and informal rewards and
  • Responsible for delivery of customer satisfaction, business results, and employee
  • Provide supervision to direct reports to ensure proper scheduling coverage and maintain a positive leadership presence at all times: 70% Work, 30% Management.
Job Qualifications Job Requirements:

*At least 1 Year of Outbound Leader Experience

*Lead Generation Experience (preferred but not required)

*Sales/Insurance/Appointment Setting Experience is a plus

*Strong work ethic

*Great Communications Skills

*Performance-driven

*Tough Character and can work with less supervision

*Can work on site

*Can start Asap
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