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Customer Service Associate
2 weeks ago
JOB OBJECTIVE:
Responsible for answering customer questions, concerns and inquiries, taking care of customer complaints with the goal of ensuring a positive customer experience.
DUTIES AND RESPONSIBILITIES:
- Responds promptly to incoming customers' inquiries and concerns.
- To conduct feedback and possible suggestion on all clients regarding on the process
- Handles and resolves customer complaints in a professional manner and within quality standards.
- Communicates and coordinates with internal departments concerned regarding the inquiries and concerns of customers.
- Providing necessary explanations, solutions, and guidance to resolve issues.
- Keeps and maintains records of customer inquiries, complaints and actions taken.
- Informs clients/customers about the payment process, guidelines and their payment balance.
- Responsible for day to day sending of payment confirmation and payment receipts to Treasury Department for posting of payments.
- Processing of Certificate of Full payment or any loan documents requested by client
- Processing of payment adjustments based on customer's request.
JOB SPECIFICATIONS:
- Graduate of any fouryear Business Course
- Must have product and process knowledge
- Must have knowledge on customer service principles and practices
- Possesses excellent communication and listening skills
- With professional attitude and strong work ethics
- Has the ability to build and maintain good relationship with clients
- Computer proficient especially Microsoft Word, PowerPoint and Excel
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