Compliance Solutions TCOE MAS Tax Direct Client Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines ADP Full time

Assist with Employer level Tax inquiries via multi-channel (phone, email, case queue) along with Employer & Employee level Banking questions.


  • At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • The ability to learn and apply basic concepts in new situations

Initiative:
the ability to seek out answers, solutions, and positive outcomes for both the client and ADP

Organizational Skills:
the ability to multi-task, set priorities, and follow up in a timely manner

  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica – it was recommended to make this less "ADPese" – to me these seem like common terms externally as well – thoughts?
  • The ability to collaborate and work in a team environment as well as work independently and make sound decisions
  • Good knowledge of industry tools
  • Excellent analytical skills and time management skills
  • Excellent Communication skills both verbal and written
  • Bachelor's Degree is required or equivalent in education and experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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