With 25K Monthly Pay

2 weeks ago


Manila, National Capital Region, Philippines Foundever Full time
With 25K Monthly Pay* | Senior Client Support Specialist | At least 1yr BPO Exp

Help Desk & IT Support (Information & Communication Technology)

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

What are we looking for?

Requirements:

  • Bachelors degree in related field required.
  • 4+ years' experience in a customer-facing role, preferably as a technical support analyst or consultant.
  • Experience with troubleshooting SaaS applications.
  • Experience with SQL, Freighter and/or relational databases.
  • Experience using SalesForce and/or Netsuite.
  • Proven strong written and verbal communication skills.
  • Experience with Frontline Education self-service options for clients.
  • Experience with automatic job scheduling and workload automation.

What should you expect from us?
- Paid training from day one
- Tons of growth opportunities (93% of our non-agent positions are filled internally)
- A leadership team that hears your voice; we know that when we work together we can accomplish so much more
- Fun team environment where we work hard to build trust every single day
- HMO Benefits for you and your family
- Free Call Center Training
- Free Shuttle services in selected locations (Pick-up points)

Sitel Group and SYKES are now Foundever.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Mission: At Foundever, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.

Sitel Group and SYKES are now Foundever.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Mission: At Foundever, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.

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