Customer Service Associate

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Hr1001 Full time

The Largest BPO - CONCENTRIX "Cagayan de Oro" invites you to be among our world-class Call Center Representatives - Open to SENIOR HIGH SCHOOL graduates with or without BPO experienceCONCENTRIX PhilippinesAddress# 3rd floor VLC Tower, Block 1 Lot 1, Pueblo de Oro IT Park, CDOIsn't it assuring to be part of the #1 BPO in the industry who's been awarded the BEST COMPANY TO WORK FOR.CONCENTRIX – your future employer – was recognized for adopting global best practices in staff engagement, talent development, and career advancement.

We are an organization like no other. We are fanatical about our people and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities

  • be part of the Largest Private Employer in the Philippines
  • ICT-BPO Hall of Fame Awardee
  • Fortune Most Admired company for 9 consecutive years
  • 2020 BPO Company of the Year
  • PEZA Hall of Fame awardee
  • chosen by those in the top 50 Fortune500 companies
  • work with the best and brightest business minds in the industry
  • find fulfillment in your work as you see the merits of your efforts directly impacting the business everyday.
Job Description We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive.

Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer.

This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards.

We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.


JOB RESPONSIBILITIES

  • communicate with customers in a courteous, friendly and professional manner using agreed procedures
  • listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
  • clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • maintain basic knowledge of client products and/or servicesBENEFITS
  • very competitive salary
  • meal and transportation pay
  • rice allowance
  • night differential [when applicable]
  • account incentives
  • sick and vacation leaves
  • educational assistance
  • retirement plan
  • annual appraisal and bonuses
  • comprehensive health plan for you and your loved ones
  • clean, safe & modern working environmentJob Qualifications CANDIDATE PROFILE
  • 18 years old or above
  • computer literate
  • must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
  • committed to full-time long-term employmentAll successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT

  • at least graduated SENIOR High School (K-12)
  • not tied up with academics; not currently studying nor enrolling for school
  • fresh graduates are encouraged to apply
  • call center experience is a definite ADVANTAGE but not required

Note:
We don't offer over-the-phone or any virtual interviews & assessments. We only offer an onsite application process, Site Hub hours Monday-Friday 10 am - 5 pm, bring 1 valid id and resume or cv/send me here a copy of your resume or cv too for fast processing of your application

NOTE:
Applicants under the K-12 curriculum, should be graduates of SENIOR High School because Junior High School graduates will strictly not be accepted

NOTE:
Kindly informed my name as your referral or invited you by :MARICAR ALCONES MULDONG id# Visit our recruitment centers today

Alabang Northgate:
G/F Alabang 1, Northgate Cyberzone, Muntinlupa City

Ayala North Exchange:
G/F Tower 2, Ayala North Exchange, Ayala Avenue, Makati City

Bacolod:
G/F Two Sanparq Building, San Antonio Park Square, Lacson St., Bacolod City

Baguio:
G/F Baguio Ayalaland Technohub, Camp John Hay, Baguio City
Cagayan de Oro: 3rd floor VLC Tower, Block 1 Lot 1, Pueblo de Oro IT Park, CDO

Cebu IT Park:
G/F The Link Building, Cebu IT Park, Lahug, Cebu City
Cebu JCentre Mall: 2/F J Centre Mall, A. S. Fortuna Street, Mandaue City

Cebu Newtown Mactan:
G/F Tower 1 Building 3, 8 Newtown Blvd., The Mactan Newtown, Lapu Lapu City, Cebu

Cebu One Montage:
LG/F One Montage Building, Archbishop Reyes Avenue, Cebu City

Clark:
BPO Bldg 3 SM City Clark Brgy. Malabanias Angeles City Pampanga

  • Eton Centris: G/F Three Cyberpods Centris, North Tower along EDSA, Quezon City

Giga Tower Bridgetowne:
G/F Giga Tower, Bridgetowne, E. Rodriguez Jr. Ave., C5 Road, Quezon City
Glorietta 5: 4/F Glorietta 5, Ayala Avenue, Makati City

Mall of Asia:
G/F One E-Com Center, MOA Complex, Pasay City (across SM Hypermart)

Naga:
G/F Romar III Bldg., Naga City Technology Park, Ninoy & Cory Ave., CBD II, Brgy. Triangulo, Naga City
Nuvali Sta Rosa: 3/F One Evotech Building, Nuvali Lakeside Evozone, Sta. Rosa, Laguna

San Lazaro:
G/F Vertex OneBuilding, Felix Huertas Street, Manila (behind SM San Lazaro)

Shaw Boulevard:
UG/F Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City

  • SM Cyberwest

EDSA:
2/F SM Cyberwest Building, EDSA cor. West Ave., Quezon City (across SM North EDSA)
SM Megamall: 8/F Megamall Building C, EDSA Corner Julia Vargas Avenue, Mandaluyong City
Spark Place Cubao: 2/F Spark Place, P. Tuazon cor. 10th Ave., Cubao, Quezon City (across SM Cubao)

Tera Tower Bridgetowne:
G/F Tera Tower, Bridgetowne, E. Rodriguez Jr. Ave., C5 Road, Quezon City

UP Ayala Technohub:
G/F Building F, UP Technohub, Diliman, Commonwealth Avenue"
Imus Community Hub: 2F Sun City Plaza, E. Aguinaldo Highway, Anabu I, Imus, Cavite

Bulacan Community Hub:
S Cube 2 Building, Quirino Highway, San Jose Del Monte, Bulacan
Valenzuela Community Hub: 2F Arca Strip Building, Dalandan, MacArthur Highway, Valenzuela City

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