Customer Service/Helpdesk Support

2 weeks ago


Bacolod City, Western Visayas, Philippines Greenoceanpm Full time

A highly motivated and experienced Customer Service/Help Desk Support for our Customer Support department. This position will answer customers' questions, and help them to improve efficiency, as well as to better utilize our product and services. This position requires strong communication and analytical skills.

Key responsibilities will include:

  • Answer customer inquiry by phone, online chat or email
  • Assist customer to troubleshooting the issue
  • Train customer on product features and functions
  • Perform customer case analysis and find solutions
  • Communicate with IT team to escalate the case if necessary
  • Host webinar or online meeting with customers

Qualifications:

  • 2+ years of customer service or help desk experience
  • BS in IT, Business, Communication, or related fields
  • Technical background in PC/Network troubleshooting
  • Excellent verbal and written communication skills
  • Outstanding presentation skills

Bonus experience:

Experience in healthcare or medical fields

Experience in customer training


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