Trainer II
1 month ago
Job Title:
Trainer IIJob Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Essential Functions/Core Responsibilities          Â- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations          Â
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                      Â
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities    Â
- Accountable for achieving individual training performance metrics                   Â
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                     Â
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods â focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluationÂ
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs AnalysisÂ
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures          Â
          Â
Candidate Profile          Â- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred          Â
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)Â Â Â Â Â Â Â Â Â Â Â Â
- Strong communication skills, both written and verbal          Â
- Proficient in Microsoft Office          Â
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
- Self-starter, sense of urgency, and works well under pressure                     Â
- Strong attention to detail                      Â
- Sense of professionalism and ability to develop good relationships          Â
          Â
Career Framework Role          ÂRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
Disclaimer ÂThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - MDCLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Trainer II
4 weeks ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...
-
Trainer II
1 month ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...
-
Trainer II
4 weeks ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...
-
Trainer II
2 months ago
Davao City, Davao, Philippines Concentrix Full timeJob Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...
-
GPS backfill | Trainer II
2 weeks ago
Bonifacio Global City, Philippines Concentrix Full timeJob Title:GPS backfill | Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and...
-
GPS backfill
2 weeks ago
Bonifacio Global City, Philippines Concentrix Full timeJob Title:GPS backfill | Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and...
-
GPS backfill
2 weeks ago
Bonifacio Global City, Philippines Concentrix Full timeJob Title:GPS backfill | Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and...
-
Organizational Development Officer
2 weeks ago
Makati City, National Capital Region, Philippines PNB Holdings Corporation Full timeGENERAL PURPOSE OF THE JOB:The Organizational Development Officer will play a significant role in providing support to the Human Resources and Admin Department in the planning, development, and execution of organizational effectiveness initiatives of the Company that will connect the employees with its strategic goals and objectives, such as but not limited...
-
Imaging Specialist III
2 weeks ago
Cebu City, Central Visayas, Philippines The Children's Hospital of Philadelphia Full timeThe Children's Hospital of Philadelphia Imaging Specialist III Philadelphia , Pennsylvania Apply Now Reference #: SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions,...
-
Technical Training Consultant
2 weeks ago
Davao City, Davao, Philippines Berge Bulk Full timeSituated amidst the bustling maritime hub of Singapore, Berge Bulk stands at the forefront of innovation in the shipping industry. Embracing their vision of leading the world towards a zero-carbon future through safe, efficient, and sustainable shipping practices, Berge Bulk is making significant strides in technological advancements. With an ambitious...
-
QA Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Bravissimo Resourcing Inc. Full timeBravissimo Resourcing Inc.Unit 813, Globe Telecom Plaza Tower II Pioneer cornerMadison StreetsMandaluyong, Metro Manila1550Website: BRAVISSIMO RESOURCING, INC. (BRISOLUTIONS)Effective People SolutionsOur CompanyBRISOLUTIONS is a professional human resources company providing: Manpower Contracting, HR Consulting, Recruitment Process Outsourcing, Staff...
-
Sr. Account Executive
2 weeks ago
Quezon City, National Capital Region, Philippines Canon Information Technologies Philippines, Inc. Full timeSr. Account Executive at Canon Information Technologies Philippines, Inc. | Prosple Philippines Search Jobs Search Employers Advice Top 100 Employers Forum Sign in Post job Home Employers Canon Information Technologies Philippines, Inc. Opportunities Canon Information Technologies Philippines, Inc. employeesOverview ApplyJobs & Opportunities 1 ...