Unit Assistant

2 weeks ago


Cebu, Philippines Chong Hua Health Services Inc. Full time

Unit Assistants are responsible for providing administrative and clerical services in the unit. He/she ensures accurate and timely entry of patient charges specific to his/her assigned area. S/He assists in completing, organizing, and filing patient documentation, routes important communication, and performs other tasks as needed in the unit’s day to day operations.

S/He liaises with patients or significant others in collecting medical related documents from other departments or for other administrative concerns. Escalates any medical issues or concerns outside his/her scope to the immediate superior and/or the Attending Physician. Closely coordinates with other departments/representatives for early resolution of patient and/or SO’s requests and needs

Additionally, s/he entertains simple patient requests, questions & concerns, either through escalation or through his/her own initiative in accordance with the Medical Mall policy, and performs other duties as directed by his/her immediate superior. May be tasked to mentor newly assigned unit assistants.

Job Duties and Responsibilities:

These tasks may change depending on the division/department's service or business direction.

A. Collaboration and Teamwork

1. Performs accurate and timely documentation as required.

2. Prepares and submits all required reports / documents as assigned.

3. Responsible for keeping his/her workplace clean and organized.

4. Escalates or informs the immediate superior regarding low stock level supplies / materials for replenishment.

5. Responsible for assuring the availability of all tools and materials needed for his/her function

6. Relays any information or provides suggestions to his/her immediate superior regarding any issues / concerns in the practice of his/her function in order to continuously improve the quality of service in the unit.

7. Recommends implementable innovations and improvements in the practice of his/her functions.

8. Immediately informs her/his immediate superior of any and all deviations from standards within the same day of the incident.

9. May be requested to train and mentor junior personnel and tasked to provide performance assessment of staff.

10. Provides support to the unit within his/her level in addressing the needs or queries of internal/external customers.

11. Provides support to the unit within his/her level in addressing the needs or queries of internal/external customers.

12. Participates in the continuous quality improvement of service, safety procedures and activities.

B. Others

1. Performs other duties and responsibilities as assigned or requested by immediate superior or management.

Qualifications:

1. Has completed at least two (2) years of college education OR a senior high school graduate.

2. With at least 3 to 5 years of related experience; follows general instructions or procedures to accomplish tasks. Healthcare industry experience is a plus.

3. Has an exceptionally good sense of customer service.

4. Must be knowledgeable on the basic Microsoft Office applications.

5. Effective communication skills. Proficiency in the Visayan dialect and/or Tagalog is required; ability to communicate in English is an advantage.


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