Senior Sales Operations Specialist

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We are currently seeking a dedicated and meticulous Senior Partner Operations Specialist to join our team. This role is essential for ensuring the smooth operations of partner referral and rebate programs with our partner ecosystem.

• Coordinate and manage the end-to-end referral and rebate program for Zendesk partners.

• Collaborate with Partners Sales teams to supervise, record and validate sales rebate claims.

• Ensure the timely processing and payment of referral and rebates inline with Zendesk policies

• Maintain accurate, up-to-date records of all rebates and related transactions

• Analyze sales data and generate referral and rebate performance reports

• Assist in identifying improvement or modification to the partner referral and rebate program

• Communicate efficiently with partners to address any referral or rebate related questions or issues

• Work closely with the finance department to ensure accurate and consistent reporting.

• At least 5 years or partner referral & rebate management or sales commissions experiences

• Bachelorâs degree or equivalent experience in business, sales, finance or related fields

• Proficient in Google suite products, MS Excel

• Prior experience with Channel Mechanics will be and advantage Strong analytical and problem-solving skills

• Outstanding verbal and written communication skills

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to recruitingops@zendesk.com with your specific accommodation request.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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