IT NOC Engineer III

Job Title:

Job Description

Position Summary

This position supports the Technology Operations Center (TOC). Provides Core Network Troubleshooting and support Tier 2 and 3 break/fix functions across global network. 

Essential Functions/Core Responsibilities

Ensure the availability and integrity of the Concentrix Network enabling end users to access data resources needed to perform job functions.  Perform data network resources administration and maintenance along with data network equipment installation.  Receive analyze monitor and resolve network problems in accordance with published Service Level Agreements. 

Responsibilities

Troubleshooting and fixing P1/P2 global incidents & RCA

Troubleshoot P3/P4 daily incidents tickets

Configure, install, maintain, troubleshoot, and support LAN/WAN equipment to include, but not limited to, routers, switches, firewalls, data probes, out of band management devices, and cabling.

RMA from TAC- Replacement (Vendor Management to make sure tickets are moving along as needed

Assists in monitoring and adjusting LAN/WAN performance, as necessary, to insure LAN/WAN integrity and performance.

Network related client maintenance request

Vendor maintenance (Sprint, ATT, Vodafone, TATA, Globe, PLDT etc.)

Should be available 24*7 to provide oncall support

Should be good in change management & RCA process

Works independently, may coach and train other junior professionals

Candidate Profile (Skills, Required Experience)

Yearsâ Experience: 3+ years of network troubleshooting

Education: Bachelor's Degree

Tools:  SolarWinds Orion and Remedy (Incident, Problem and Change Management)

Certifications: CCNA,  Fortinet NSE4   

Should be proficient in written and spoken English.

Good hands on router, switches, Firewall, proxy etc

Should have good knowledge and hands on exp on Cisco router, switchs , firewalls (Cisco, Forti)

Should have deep understanding for packet capture tools and should be able to analyze them

Should have good understanding of Cisco Nexus, VPC, VRF,VXLAN, QOS troubleshooting etc.

Additional Requirements:

Should be ready for 24*7 shift including night shifts if needed

Should be available 24*7 to provide oncall support if needed

Location:

Language Requirements:

Time Type:

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