Customer Service Representative

1 month ago


Davao City, Philippines TORCH SOLUTIONS Full time
Job Title: Customer Service Representative (Call Center)Location: Cagayan de Oro, PhilippinesJob Type: Full-timeOverview:Are you passionate about delivering exceptional customer service? Join a team as a Customer Service Representative in Cagayan de Oro call center. We're seeking motivated individuals who thrive in a fast-paced environment and are dedicated to providing top-notch service to customers.Responsibilities:Handle inbound and outbound customer calls professionally and efficiently.Assist customers with inquiries, concerns, and product/service information.Resolve customer issues promptly and accurately to ensure customer satisfaction.Maintain detailed and accurate records of customer interactions and transactions.Collaborate with team members to achieve individual and team goals.Qualifications:Excellent communication skills in English (both verbal and written).Previous customer service experience preferred, but not required.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and a customer-focused mindset.Proficiency in basic computer applications and CRM systems.Benefits:Competitive salary with performance-based incentives.Comprehensive training and development programs.Health benefits and other incentives.Career growth opportunities within the company.
Summary of role requirements:
  • Flexible hours available
  • No experience required for this role
  • Working rights required for this role
  • Expected start date for role: 31 March 2024

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