Warranty Officer

OBJECTIVE:

1. To ensure all warranty claims from Foton dealership and ASC will be submitted on time to the Warranty Dept.

2. To monitor all incurred expenses covering repairs under warranty including consumables, test drive expenses, other expenses etc. e.g. (expenses must be included in the summary of each claim).

PRIMARY FUNCTION:

1. Process all warranty claims received from the dealership and ASC for submission to Foton China on or every 10th of the month.

2. Communicates to Foton China on the approval of all warranty and shipment claims received from dealers and ASC.

3. Maintains all records pertaining warranty and shipment claims to and from Foton dealers/ASC and Foton China Ltd.

DAILY DUTIES:

1. Give approval on warranty claims received from dealers/ASC with reference on the warranty policy and warranty information booklet.

2. Track and monitor the claims process and quickly resolve any open issues with designated warranty officer from Foton China if necessary.

3. Submit all technical reports (VQIR) received under warranty from PDI-section with attached pictures and warranty claim form including parts withdrawal per claim.

4. Take approval on claims re: Component parts assy. E.g. bare engine, gearbox, final drive, axles, chassis frame etc. to the designated Technical personnel from Foton China Ltd.

5. Secure all cost incurred by the warranty work performed by consistent and effective communication with designated Technical Personnel from Foton China Ltd.

6. Collect all parts replaced under warranty, make sure that warranty tag is properly labeled and attached, submit and turn-over this to  Warranty Manager.

7. Determine warranty repair eligibility in accordance with policy and guidelines.

WEEKLY DUTIES:

Provide feedback and progress on units to be repaired under warranty at Foton dealership and ASC. It shall include details on background of repairs and procedures on how the rectification and repairs took place.

Prepares accomplishment or progress report on all units repaired under warranty including parts needed to be supplied and problematic repairs remained unsolved.

MONTHLY DUTIES:

Prepares monthly summary report on all warranty claims received during the month and submit this to Warranty Manager on or before every 30th of the month.

Prepares statement of account on all claims approved and rejected as confirmed by Foton China designated officer

Conducts training to Warranty processor (dealer) when necessary.

Job Type: Full-time

Benefits:

• Health insurance

  Schedule:

  • 8 hour shift
  • Holidays
  • Overtime