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Service Desk Engineer

2 months ago

Metro Manila, Philippines IFIVE INC. Full time

Highlights 
 

Competitive compensation and benefits packages  
 Continuous professional development and learning opportunities 
 Regular engagement activities and events 
 

______________________________________________________________________________ 
 

SERVICE DESK ENGINEER/ HELPDESK 
 

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent 
 

ROLE OVERVIEW 
 

We are looking for a Service Desk Engineer/Helpdesk to be part of our team. 
 

He/She will assist in the maintenance, support, and installation of devices and software for end users and customers. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance. Provides support and maintenance of technologies as required to improve customers’ ability to leverage technology to support clinical operations. 
 

MAIN RESPONSIBILITIES 
 

Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations   
 Utilizes a ticket system to track work orders and escalate as appropriate   
 Sets up and installs hardware and software for end users   
 Repairs, configures, and maintains hardware and software for end users   
 Troubleshoots incidents for end users and customers 
 Maintains logs and device inventories   
 Contributes to knowledge base maintenance    
 Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.
 


Requirements

Associate degree in related area is preferred.   
 At least 1-year related experience and/or training is preferred.  
 Microsoft or other relevant networks, systems, or administration certifications is a plus. 
 Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.  
 Must be able to perform basic operations on a personal computer within the Windows operating system.   
 Willing to work on our two sites  
 Zeta Tower, Robinsons Bridgetowne, Quezon City 
 Tower 1, Rockwell Business Center, Ortigas