Customer Service Representative

Qualifications:

• Candidate must possess At least Vocational or Bachelor’s degree in any course
• With or without work experience
• At least above average communication skills
• Can handle irate customers, buyers and tenants
• Willing to work relocate/commute near Bangkal, Makati City
• Willing to work under Wilserv

  Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.