Collection staff for North Cebu

Job Description

Good day, Job seekers

Global Mobility Services, Inc., is currently in need of COLLECTION STAFF for NORTH CEBU (Liloan and bogo city)

Duties/Responsibilities:

· Provide after-sales support to the customer after the product or service has already been purchased.

· Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

· Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

· Implement strategies that ensure post-sale follow up of customer satisfaction or loyalty regarding one’s product or service.

· Collection of all receivables and ensuring that all transactions are logged, fully transparent and subject to the company’s policy on dealing with cash.

· Monitor the firm’s accounts receivable and identify overdue accounts.

· Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.

· Submit regular reports on the status of unpaid accounts and any repayment progress to the Business Senior Supervisor.

· Contacting debtors by telephone to enact and negotiate debt recovery.

· Locates debtors and solicits payment for delinquent accounts and removes merchandise for nonpayment of account.

· Perform motor vehicle inspection for recovered/impounded/repossessed vehicle

· Will be responsible for locating, coordinating repossession activities, and safely recovering the vehicles of the accounts assigned to you.

· Make sure that KPI’s and KRA’s in your position are met according to company standards.

· Other tasks that may be assigned from time to time.

Preferred Qualifications:

· At least 2 years in College/ Vocational courses

· Must have driver’s license and knows how to drive both 2 wheels and 4 wheels vehicle (M/T and A/T);

· Preferably with experience in microfinancing, lending institutions or equivalent is an advantage.

· Willing to do fieldwork and has own motorcycle.

· Must be willing to work rain or shine.