Senior Solutions Consultant

2 months ago

Manila, Philippines Zendesk Full time

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Job Description
 

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC must be both sales focused and technically savvy. They must be successful in convincing C-level and director level executives of the technical merits of the software solution.

The SC will work, in conjunction with Sales, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online, and via telephone.

Note: This role will be on hybrid work arrangement, where you will be required to come occasionally to our office in BGC, Taguig.

Requirements

  • 5+ years of software selling experience.

  • Excellent interpersonal, communication, persuasion, presentation and writing skills.

  • Experience scoping, managing and executing customer pilots and Proof of Concepts.

  • Detailed knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.

  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

  • Outstanding solution scoping abilities, using our existing solution and influencing new product development.

  • Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles.

  • You have strong proficiency in English, and is able to support customers in Australia and New Zealand

  • Bachelorâs degree or equivalent experience is a must; graduate degree is a plus.

  • Obvious passion and people skills

Desired Skills

  • Previous consulting experience implementing enterprise class software solutions 

  • Knowledge of topics such as Customer Service software, Employee Experience, ITSM

  • AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware

  • Call Center experience is a huge plus

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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