Cage Shift Manager

1 week ago

Cebu, Philippines Universal Hotels and Resorts, Inc. Full time

Job Responsibilities:

To assist Senior Cage Management with establishing the departmental business plan and setting Key Performance Objectives for the Casino Cage.Assist with the development of operational requirements for the staffing levels in each of the Casino Cage’s, identifying cost efficiencies on a day-to-day basis.Assist with the development, implementation and maintenance of business improvement processes which enhance operational systems efficiency.Assist with the development, maintenance, and revision of policies and procedures pertaining to Cage operations. Ensure all duties are performed in strict compliance with relevant policies and procedures. i.e. Philippine Government (PAGCOR) regulations and Internal Control Statement (ICS) Universal Hotels Corporation. Also, Responsible Gaming and Anti-Money LaunderingMaintain awareness of and report on matters consistent with the compliance and risk management program.Establish on-going networks and relationships with relevant authorities and establish and maintain a strong rapport with our people and customers.Assist in the control of the Casino’s flow of cash and chips and suggest the purchase of monies and chips as necessary.To act as the main point of reference and provide advice and recommendations to gaming with regard to matters pertaining to Casino finance and credit worthiness of players.Act as an ambassador to VIP guests and premium players, including providing personalized service in regard to casino finance matters.Perform all Cage associated administrative duties as required, i.e., reporting and enforcing of anti-money laundering policies and procedures and assisting Senior Cage Management with the preparation of various statistical data and reporting purposes.Manage, coach and develop a direct rapport with staff to ensure performance and succession requirements are met, by identifying training requirements of our people and utilize various management tools, as well as actively participate in the recruitment and selection of appropriate personnel.Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.

 Qualifications:

Applicants must have relevant 2 years management experience within a Cage department.Have a sound knowledge of banking laws and regulations associated with the Cage department.Adheres to, and supports the Company’s Vision & ValuesDisplays a high commitment to improving customer service.Adopts and implements new approaches and practices to meet changing circumstances.Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit / function.Anticipates and assesses issues, risks or opportunities facing the Company and applies effective, creative solutions.Achieves agreed objectives and accepts accountability for results.

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