Non-Voice & Sales Account (CSR) | Earn up to 23K | Bridgetowne, QC

4 weeks ago

Metro Manila, Philippines Hinduja Global Solutions Full time

• Competitive Salary Package

• Night differential

• Paid leaves

• Medical and Life Insurance

• 13th Month pay

 

Minimum Qualifications:

 

• Accepting Senior High School or High School graduates with at least 6 months call center experience- Voice, Sales Experience

• Good to excellent verbal and written communication skills

• Must have basic troubleshooting knowledge or experience

• Ability to work in a non-scripted environment

• Proficient in MS Office and Internet browsing

• Amenable to work in shifting schedule, weekends and holidays

• Willing to work In Bridgetowne, Quezon City

 

Position Summary:

 

• Responsible for delivering outstanding customer service

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries, and complaints.

 

Role Responsibilities:

• Handles inbound calls/ Sales Experience through the use of proactive customer service and call control techniques a

• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call

• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

• Manipulate systems and escalate issues to the appropriate personnel for final resolution

• Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.

• Performs other duties as assigned.

 

HGS office:.

Walk in between 10am - 5pm

Mezzanine. Bridgetowne The Exxa Tower, E. Rodriguez Jr. Avenue, Brgy. Ugong Norte, Quezon City

 

#TeamHGS #Recruitment #HGSPhilippines #Careersph #BPO #BPOJobs

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