Field Service Engineer

4 weeks ago

Makati, Philippines Diebold Nixdorf Full time

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position OverviewDiebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking 4 Field Service Engineers. The role will be based in Mandaluyong, Manila, Olongapo, and Tarlac. You will be expected to install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises. This work mainly focuses on systems and incidents with relative low complexity.
You are responsible forIncident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.Customer Training: Occasionally instruct and train customers on usage and operation of installed HW and SW.Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.Training: Participate in regular hardware and software trainings (on the job, classroom and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Receive technical guidance from Senior Field Service Technicians.
QualificationsOpen to fresh graduates.Successfully completed education in Electrical/ Electronics/ Computer Engineering -related profession.Knowledgeable in networking and basic hardware and software troubleshootingPC literacy and good knowledge and application of the relevant tools and methods.Product knowledge of relevant industry and basic ITIL skills preferred.Ability to lift and move heavy loads, stand most of the day, climb, bed and stoop while working on equipment.Willing to travel and work on extended hoursFluent in communicating in Filipino and English.
Preferred QualificationsLicensed driver (motorcycle or car)Licensed Engineer
Why should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformationThe people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**Requisition Employer DescriptionWhy should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of InterestField Service Technicians
Experience LevelMid-Senior Level Associate
CountryPhilippines
Primary LocationMakati City, Philippines, PhilippinesPhilippines

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