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Client Team Manager

3 months ago

Philippines timesjobs Full time

Job Overview
Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.
Essential Functions

Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.
May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources); provide in-depth training in databases and products, and assist with pricing products.
Develop and manage deployment of Tech & Apps products.
In charge of communication with clients on Tech & Apps projects / solutions.
Provide technical support to clients when required.
Analyze the customers requirement and ensure that the outcomes are delivered on time, follows high quality standards and meets customers expectations
Researches, analyzes and responds to client inquiries that are routine in nature.

Qualifications

Bachelor's Degree Required
5 years leadership experience in the contact center/ service delivery set-up
Amenable in shifting schedules and hybrid set-up

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at IQVIA Careers
Locations

Makati City, Philippines
Philippines